Ioana Bodi

Customer-oriented receptionist with experience in the hospitality industry. Fluent in English with strong communication and organizational skills. Experienced in reservation management, customer support, invoicing, cash handling, and primary accounting tasks using Saga. Seeking a remote opportunity in customer support, back office, or virtual assistance.

Hotel Receptionist at Hotel Receptionist (4★) (2023-01 – Present)

• Managing check-in and check-out processes
• Providing customer support in Romanian and English
• Operating hotel management systems (Saga Master, Medalion)
• Managing and updating reservations
• Invoicing and cash handling
• Entering invoices in Saga (primary accounting)
• Handling customer requests and resolving issues

Receptionist at Pensiunea Junior (2022-01 – 2022-12)

• Welcoming and assisting guests
• Managing reservations
• Handling payments and documents

Senior Operative at Omega Warehouse (The Hut Group) (2020-01 – 2021-12)

• Coordinating warehouse activities
• Organizing and verifying orders
• Training new employees

Picker/Packer at Omega Warehouse (The Hut Group) (2019-01 – 2020-12)

• Preparing and packing orders
• Ensuring quality standards

Professional high school