Iulia Alina Sanda
Supraveghetor jocuri casino live
Angajează această persoană
Trimite o ofertă de muncă direct acestui candidat
Despre
Enthusiastic gaming worker with background in game operation and casino management. Motivated to apply expertise in calculating risks of games before bet placement to minimise losses from winnings payouts. Engaging person easily builds rapport with customers.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Reliable worker providing customers with exceptional customer service.
Committed to addressing client complaints, removing cheating players and maintained order in gaming establishments to offer visitors entertaining and memorable experiences.
Experiență
Gaming Supervisor at Casino Palace (2018-12 – Present)
Supervise daily gaming operations and ensure compliance with internal policies and gaming regulations
- Supervise daily gaming operations and ensure compliance with internal policies and gaming regulations
- Monitor staff performance and customer service standards
- Handle customer issues and ensure a high-quality gaming experience
- Monitor table activity to prevent fraud, cheating, or procedural errors
- Lead, train, and evaluate dealers and floor staff
- Ensure high standards of customer service and resolve customer complaints professionally
- Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses
- Entered data in company systems to help with calculating odds and payouts and retained betting records for audits
- Analysed player behaviour to identify and remove cheats, keeping gaming activities fair and minimising establishment's losses
- Computed and announced results of games, following gaming rules to produce fair and just outcomes
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery
- Produced and submitted reports from gaming activities to supervisors, helping management with revenue forecasting and growth planning initiatives
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly
- Logged daily manufacturing activities and prepared reports for management
- Analysed performance reports to improve manufacturing department strategy
Gaming Supervisor at Romanian Austrian Casino Corporation (2016-02 – 2016-09)
Gaming supervision and casino operations management
- Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses
- Entered data in company systems to help with calculating odds and payouts and retained betting records for audits
- Analysed player behaviour to identify and remove cheats, keeping gaming activities fair and minimising establishment's losses
- Computed and announced results of games, following gaming rules to produce fair and just outcomes
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery
Gaming Supervisor at La Grabde Vie Casino (formerly Metropolis Casino) (2012-01 – 2016-01)
Casino gaming operations supervision and management
- Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses
- Produced and submitted reports from gaming activities to supervisors, helping management with revenue forecasting and growth planning initiatives
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly
Shift Manager at Palace Casino (2011-09 – 2012-02)
Daily shift management and gaming floor operations
- Logged daily manufacturing activities and prepared reports for management
- Analysed performance reports to improve manufacturing department strategy
- Security protocol implementation
- Cash handling experience
- Casino floor management
Gaming Supervisor at Palace Casino (2011-01 – 2011-09)
Gaming supervision and player behavior analysis
- Analysed player behaviour to identify and remove cheats, keeping gaming activities fair and minimising establishment's losses
- Maximised sales revenue by announcing odds and encouraging betting on various gaming avenues
- Operated games of chance through issuance of chips, cards or dice to players for gaming activities
- Computed and announced results of games, following gaming rules to produce fair and just outcomes
- Trained staff on running betting activities to expand talent pool and boost customer enjoyment
- Entered data in company systems to help with calculating odds and payouts and retained betting records for audits
Table Gaming Inspector at Palace Casino (2006-03 – 2011-02)
Gaming inspection and compliance oversight
- Enforced strict gaming rules to ensure fair play and minimal disputes
- Politely greeted players, building rapport and encouraging repeat business
- Promptly resolved disputes between players and gaming staff to promote anti-violence policies
- Inspected player identification to guarantee compliance with age and gambling history restrictions
- Observed gameplay to identify misconduct and poor behaviour
- Analysed findings of field investigations and reported key insights
- Ensured the minimum complement of players at tables by participating in short-handed games
Table Gaming Dealer at Palace Casino (2004-04 – 2006-03)
Table game dealing and gaming operations
- Maintained workplace safety by observing occupational and environmental health requirements
- Checked work throughout production phases for good quality control
- Managed assembly activities from initial steps to final completion
- Analysed player behaviour to identify and remove cheats, keeping gaming activities fair and minimising establishment's losses
- Maximised sales revenue by announcing odds and encouraging betting on various gaming avenues
- Operated games of chance through issuance of chips, cards or dice to players for gaming activities
- Computed and announced results of games, following gaming rules to produce fair and just outcomes
- Trained staff on running betting activities to expand talent pool and boost customer enjoyment
- Entered data in company systems to help with calculating odds and payouts and retained betting records for audits
- Enforced strict gaming rules to ensure fair play and minimal disputes
- Politely greeted players, building rapport and encouraging repeat business
- Promptly resolved disputes between players and gaming staff to promote anti-violence policies
- Inspected player identification to guarantee compliance with age and gambling history restrictions
- Observed gameplay to identify misconduct and poor behaviour
- Analysed findings of field investigations and reported key insights
- Ensured the minimum complement of players at tables by participating in short-handed games
- Fulfilled minimum complement of players at tables by participating in short-handed games
- Provided gambling chips and coin money in exchange for legal currency for players to join in games
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience
- Observed gaming rules and regulations during bookmaking for compliance with government legislation
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly
Educație
High School Diploma (Romanian Baccalaureate) in General Education – Theoretical High School Marin Preda (1999-09 – 2003-06)
