Maja Dojcinovic

Multilingual professional with a background in healthcare and international IT service management. Educated as a gynecology–obstetrics nurse with clinical experience in a gynecology practice where I assisted doctors in examinations and minor procedures. Later transitioned into international technical support and problem management for global clients in the IT industry.

Experienced in communication, incident management, analytics, and cross‑team collaboration. Comfortable working in international and multilingual environments.

Problem Manager – Starbucks Project - NCR Corporation - Belgrade

(2023-08)

• Lead the Problem Management process for Starbucks systems
• Analyze recurring IT incidents, identify root causes, coordinate cross‑functional teams
• Review incident trends and implement preventive solutions following ITIL best practices

Technical Support Specialist - NCR Corporation - Belgrade

(2023-03 - 2023-08)

• Monitored technical incidents and investigated issues for customers
• Collaborated with internal teams to prevent reoccurring problems
• Created reports and analytics
• Handled escalation management

Service Desk Associate - NCR Corporation - Belgrade

(2021-11 - 2023-03)

• Provided technical support via phone and email
• Created and resolved incident tickets
• Troubleshot POS systems, printers, computers, and network devices

Gynecology Practice Nurse - Private Gynecology Clinic Ginobsis - Niš

Assisted gynecologists during patient examinations and minor procedures including cervical biopsies and laser treatments.

• Prepared medical instruments and ensured sterilization of equipment
• Performed blood draws
• Prepared patients for procedures
• Assisted during interventions
• Managed appointment scheduling
• Maintained medical documentation
• Communicated with patients regarding procedures and follow‑up visits

Virtual Assistant - Bizee.co

(2017-01 - 2018-09)

• Managed emails and calendars
• Scheduled meetings
• Booked travel and accommodation
• Maintained client contact lists
• Managed social media accounts

Store Manager - Gold Shop 'Pitos' - Niš

(2014 - 2017)

• Managed daily shop operations
• Trained employees
• Handled administration and inventory
• Ensured high‑quality customer service

Caregiver / Nanny - France

Provided childcare and household support while living and working in France.

Gynecology and Obstetrics Nurse - Nursing - Medical School, Kruševac

Software Testing & QA - ITAcademy by LINKgroup