Maja Dojcinovic
Multilingual professional with healthcare and international IT service management background
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Despre
Multilingual professional with a background in healthcare and international IT service management. Educated as a gynecology–obstetrics nurse with clinical experience in a gynecology practice where I assisted doctors in examinations and minor procedures. Later transitioned into international technical support and problem management for global clients in the IT industry.
Experienced in communication, incident management, analytics, and cross‑team collaboration. Comfortable working in international and multilingual environments.
Experiență
Problem Manager – Starbucks Project - NCR Corporation - Belgrade
(2023-08)
- Lead the Problem Management process for Starbucks systems
- Analyze recurring IT incidents, identify root causes, coordinate cross‑functional teams
- Review incident trends and implement preventive solutions following ITIL best practices
Technical Support Specialist - NCR Corporation - Belgrade
(2023-03 - 2023-08)
- Monitored technical incidents and investigated issues for customers
- Collaborated with internal teams to prevent reoccurring problems
- Created reports and analytics
- Handled escalation management
Service Desk Associate - NCR Corporation - Belgrade
(2021-11 - 2023-03)
- Provided technical support via phone and email
- Created and resolved incident tickets
- Troubleshot POS systems, printers, computers, and network devices
Gynecology Practice Nurse - Private Gynecology Clinic Ginobsis - Niš
Assisted gynecologists during patient examinations and minor procedures including cervical biopsies and laser treatments.
- Prepared medical instruments and ensured sterilization of equipment
- Performed blood draws
- Prepared patients for procedures
- Assisted during interventions
- Managed appointment scheduling
- Maintained medical documentation
- Communicated with patients regarding procedures and follow‑up visits
Virtual Assistant - Bizee.co
(2017-01 - 2018-09)
- Managed emails and calendars
- Scheduled meetings
- Booked travel and accommodation
- Maintained client contact lists
- Managed social media accounts
Store Manager - Gold Shop 'Pitos' - Niš
(2014 - 2017)
- Managed daily shop operations
- Trained employees
- Handled administration and inventory
- Ensured high‑quality customer service
Caregiver / Nanny - France
Provided childcare and household support while living and working in France.
Educație
Gynecology and Obstetrics Nurse - Nursing - Medical School, Kruševac
Software Testing & QA - ITAcademy by LINKgroup
