Crowd Marketing / Reputation Manager
Trimite o ofertă de muncă direct acestui candidat
I am a proactive and adaptive person with experience across technical support, sales, and community marketing. Quick to learn new tools and platforms - and genuinely enjoy doing so. Outside of work, I'm into fiction reading and PC gaming, which keeps me sharp, creative, and always curious for more :)
Crowd Marketing Manager at NDA, IT (2024-07 – 2026-04)
Managed brand presence across iGaming communities (Bitcointalk, Casino Guru, AskGamblers, Trustpilot). Monitored reputation, resolved complaints on listing platforms, and drove engagement through discussions and polls. Analyzed community performance metrics and collaborated with product, support, and CRM teams to align community feedback with strategy.
Customer & Technical Support Specialist at Evedex DEX, IT (2024-05 – 2025-11)
Provided 24/7 support for a decentralized exchange, handling escalated VIP inquiries and moderating the Telegram community. Managed tickets via Intercom, resolved stuck transactions and refunds via BackOffice, and participated in QA testing and full project lifecycle from Testnet to Mainnet launch.
Sales Representative (Chat) at GotYourBack Support, IT (2023-09 – 2023-12)
Managed inbound client inquiries via chat, presenting IT services and guiding customers through the sales funnel. Maintained CRM records and collaborated with technical, billing, and support teams to close deals successfully.
Technical Support Specialist at GotYourBack Support, IT (2023-06 – 2023-09)
Provided technical support to English-speaking users via live chat, phone, and ticket system. Managed customer requests using Apptivo CRM, resolving issues of varying complexity with a structured troubleshooting approach.
Bachelor of Software Engineering in Software Engineering – National University "Odesa Law Academy" (2021 – 2024)
Bachelor of Secondary Education in English Language and Literature – Ukrainian National Pedagogical University of K. D. Ushinsky (2024)
