Robert Chișcaru

Technical Support Specialist at DMS Group (2024-03 – Present)

Provide technical support for field engineers and office staff
Troubleshoot software and application issues remotely using TeamViewer
Perform Windows updates and workstation health checks
Monitor operational logs and Google Drive synchronization
Adapt PowerShell scripts to automate recurring support tasks
Validate newly created online accounts and ensure data accuracy
Prepare weekly KPI and operational reports in Microsoft Excel
Collaborated with field engineers to diagnose and resolve operational issues in a timely manner
Performed real-time validation of newly created online accounts to ensure data accuracy and compliance
Supported internal teams by troubleshooting software issues, maintaining operational systems, and improving day-to-day efficiency through reporting and process automation

Video Content Moderator at Teleperformance (2021-08 – 2024-03)

Reviewed digital content to ensure compliance with company policies and quality standards
Investigated reported cases and made decisions based on internal guidelines and established procedures
Worked with CRM and internal ticketing tools to document cases accurately and maintain detailed records
Consistently met productivity and quality KPIs in a fast-paced operational environment
Managed sensitive or high-priority cases while maintaining accuracy and attention to detail

Back Office Team Leader at WithUs Energie & Gaz (2020-11 – 2021-06)

Led and supported a team of 5 Back Office agents, ensuring daily operational efficiency and service quality
Assigned daily workloads, monitored task completion, and balanced team priorities to meet deadlines
Coached and supported team members, providing guidance on procedures and resolving day-to-day operational issues
Monitored individual and team performance, ensuring compliance with internal processes and quality standards
Handled escalated customer cases and collaborated with other departments to ensure timely resolution
Verified customer documentation and maintained a high level of data accuracy
Contributed to process improvements by identifying workflow bottlenecks and recommending more efficient procedures
Conducted onboarding and training for new team members
Prepared or reviewed daily/weekly performance reports
Monitored KPIs and team productivity
Participated in recruitment or candidate interviews
Scheduled shifts or managed team availability
Performed quality reviews and provided feedback to improve performance

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