Roberto Carpio

Business Administration and Human Resources Professional with experience in continuous improvement and management of production and administrative processes. Proven track record in strategic planning, team leadership, and organizational resource optimization to maximize benefits and achieve corporate objectives. Expert in work team management with entrepreneurial, methodical, analytical, and proactive approach focused on results.

DaaS Leasing Specialist at HP Inc. (2020-04 – Present)

Manage maintenance of lease contracts under Device as a Service (DaaS) modality and coordinate billing flow for North America and Latin America markets.

• Manage maintenance of lease contracts under Device as a Service (DaaS) modality.
• Generate invoicing and funding reports through SAP system.
• Coordinate billing flow and contract leasing for North America and Latin America markets.
• Optimize contract management processes ensuring SLA compliance

Administrative Support at Public Security Ministry (2016-06 – 2020-04)

Manage and execute administrative processes related to gun carry permissions for police officers, debug databases, and provide information to stakeholders.

• Manage and execute administrative processes related to gun carry permissions for police officers.
• Debug databases for salary reduction applications.
• Provide information to public and Ministry stakeholders regarding administrative processes.
• Maintain accuracy in confidential and personal data management

Human Resources Record Assistance at Public Security Ministry (2013-03 – 2016-05)

Manage document administration processes, personnel files, and maintain databases related to inventory and staff attendance control.

• Manage document administration processes and personnel files.
• Maintain databases related to inventory and staff attendance control.
• Issue work experience certifications for personnel.
• Serve as point of contact for public and Ministry stakeholder inquiries

Degree in Human Resources Management in Human Resources Management – Universidad Castro Carazo (2021)

Bachelor's degree in Public Administration – Universidad de Costa Rica (UCR) (2012)