Saif Jlassi

Dynamic and results-driven Senior Lead Customer Success Manager with extensive experience in managing customer relationships and driving product adoption across diverse industries. Proven track record in enhancing client satisfaction, implementing successful strategies, and leading cross-functional teams to exceed performance goals

Senior Lead Customer Success Manager

(SaaS)

As a Sr. Lead Customer Success Manager I am managing a portfolio of 27

customers from various industries, in the Middle East with an Annual Recurring Revenue

(ARR)8M $ and a Total

Contract Value (TCV)25M $ My role is to be a trusted advisor for customers in my portfolio and to shape together with them future strategies for developing the adoption and the benefits of

Oracle Cloud products (ERPM,HCM, Infrastructure and platform).

Main objectives highlighted in my portfolio:

• Maximize investment by increasing the value delivery by Oracle solutions
• Increase overall satisfaction with the purchased Oracle services
• Increase business process efficiency and productivity
• Identify directions for improvements through structured recommendations and a clear action

Business Informatics