Tempfli Richard

IT Support Specialist with 3+ years of experience across Service Desk and Accounts Receivable roles in international environments. Strong background in ticket-based support, troubleshooting, and enterprise tools (Active Directory, ServiceNow, SAP). Fluent in German and English with proven experience handling technical and business processes in structured environments.

IT Service Desk Analyst at MHP (2025-05 – Present)

• Provide 1st level IT support for end users
• Handle incidents and service requests via ticketing systems
• Troubleshoot issues related to accounts, access, and software
• Escalate complex cases to higher support levels

Accounts Receivable Specialist at Inomotive Systems Romania (2024-04 – 2025-03)

• Managed accounts receivable processes using SAP
• Processed invoices and monitored payments
• Performed account reconciliation and data validation
• Maintained financial records

Service Desk Agent at Wipro (2023-12 – 2024-04)

• Provided IT support via ticketing systems
• Resolved technical issues related to access, software, connectivity
• Documented incidents and solutions

IT Service Desk Analyst at Steelcase (2022-03 – 2023-12)

• Supported users with VPN, Active Directory, Office 365, Citrix, SCCM
• Used ServiceNow for incident and request management
• Provided remote troubleshooting and support

Process Assistant – Accounts Receivable at Office Depot (2021-06 – 2022-03)

• Supported accounts receivable operations
• Processed financial data and customer records
• Ensured billing accuracy

Bachelor in Studii Europene și Relații Internaționale – Babeș-Bolyai University (2018 – 2021)

Diploma – Liceul Teoretic German Johann Ettinger (2006 – 2018)