Senior Process Associate - Content Moderation Trainer | Trust&Safety at Genpact (2025-02 – Present)
As a Content Moderation Trainer, I was constantly handling diverse tasks, such as:
- Led training and quality initiatives for content moderation operations, ensuring consistent adherence to policies, processes, and quality standards across internal and BPO teams.
- Designed and delivered policy, process, and quality training programs, including onboarding frameworks, SOPs, and continuous learning initiatives.
- Conducted quality audits and root cause analysis (RCA) to identify error patterns, reduce recurring issues, and improve moderation accuracy.
- Provided coaching, performance support, and targeted retraining to frontline teams, contributing to improved quality scores and operational performance.
- Partnered with cross‑regional QA teams and stakeholders to align on quality improvements, policy updates, and project execution strategies.
- Identified policy gaps and operational risks, recommending enhancements to workflows, tools, and quality governance frameworks.
- Led policy briefings, calibration sessions, and knowledge checks to ensure consistent policy interpretation and effective policy update rollouts.
- Monitored training effectiveness and delivered regular insights, progress updates, and improvement plans to leadership.
Senior Process Associate - Content moderation | Trust&Safety at Genpact (2024-07 – 2025-02)
- Reviewed and moderated user‑generated content to ensure compliance with platform policies, community guidelines, and legal requirements.
- Investigated and resolved complex or escalated cases involving sensitive or high‑risk content.
- Applied sound judgment to identify policy violations, including harmful, abusive, or inappropriate material.
- Collaborated with cross‑functional teams (policy, quality, and operations) to improve moderation processes and accuracy.
- Provided guidance and support to junior moderators, including training and knowledge sharing.
- Conducted quality audits and delivered feedback to maintain high standards of moderation accuracy and consistency.
- Analyzed trends and flagged emerging risks to enhance platform safety and user experience.
- Maintained strict confidentiality and handled sensitive data in line with security and privacy policies.
- Contributed to continuous improvement initiatives, including workflow optimization and policy updates.
Content Moderation Associate at Concentrix (2024-03 – 2024-07)
On a role of Content Moderator, I was responsible for:
- Doing content moderation on the platform of one of the biggest clients in Russian (native) and English (proficient level) languages.
- Understanding and remaining up to date with content policies and guidelines.
- Reviewing content (could be in text, image, audio, video, or any other format) according to the policies and guidelines provided by the client.
- Identifying content that is not in compliance with requirements and flag for action.
- Using basic level of judgement to perform the required tasks.
- Develop personal skills and learn how to use software solutions that improve people's lives.
- Champion better brand experiences for the project's customers and clients.
English Teacher | Kindergarten & Primary School at Tikva Odessa Children's Home (2018-09 – 2024-03)
My key responsibilities were as follows:
- Apply the curriculum aims and objectives in the Helen Doron English Education curriculum guide related to this job position (English Language), in a school‑based manner according to the school's development plans, into the planning, implementation and evaluation of the school's curriculum.
- Plan, prepare and evaluate lessons, activities and learning/teaching strategies through the maintenance of a professional teaching plan, in active collaboration with peers and individually as necessary.
- Provide a safe, secure and stimulating environment in which consideration is given to the individual development of all pupils.
- Differentiate learning and teaching and associated resources in a manner that challenges and interests the pupils and is appropriate to the needs and skill‑levels of pupils.
- Take responsibility for learning and teaching and associated resources in a manner consistent with school policies and procedures, including advice and recommendations offered from the Inclusion team.
- Apply IT capability to enhance learning and teaching.
- Be open and adaptable to changing circumstances and guidelines.
- Contribute to and maintain consistency with internal and relevant external marking schedules and moderation procedures.
- Engage pupils fully in the assessment and self‑evaluation process.
- Carry out a range of formative and summative assessments of pupils' attainment for feedback to the pupil, further planning for individual, group, and class work, whole‑school planning and target setting, reporting to parents and other authorized requesting external agencies, informing pupils' transition from year to year, and writing and maintaining relevant records for individual pupil files in school.
