Vlad Predoiu

Professional development. Working in a field of current and future perspective, to a corresponding level. Acquiring new technical skills in conjugation with personal knowledge.

Senior Technical Writer Trucks Department - HaynesPro BV - Infopro Digital Automotive - Remote (from home)

(2025-02)

Mercedes-Benz: Proficient in XENTRY WIS (Workshop Information System) and EPC (Electronic Parts Catalog), for detailed VIN-specific documentation.

Integrated Documentation Development: Author high-precision repair and maintenance manuals by cross-referencing XENTRY WIS workshop procedures with EPC/XENTRY Parts Information to ensure accuracy in parts identification and torque specifications.

Database Quality Assurance: Act as reviewer for the Trucks department, validating newly created content for technical accuracy, logic flow, and compliance with Mercedes-Benz Trucks global documentation standards.

XENTRY WIS Content Authoring: Develop and update technical documentation, maintenance schedules, and step-by-step repair procedures for heavy-duty vehicle series.

DAF: Experienced with PACCAR's diagnostic and information systems, including DAF-RMI software and associated documentation libraries.

Iveco: Utilized the OEM software suite IVECO EASY and the Eltrac interface for content creation related to the brand's specific models.

Renault

Trucks & Volvo Trucks: Leveraged the associated service documentation systems like Renault Impact for content creation across both brands.

• Development of new information modules on projects. Resource planning, quality and quantity on ongoing projects.
• Responsible for collecting, analyzing, developing and updating technical data for brands and models from the database.
• Responsible for the technical content of the database, the processing of original data and their transformation into a format standardized, using advanced software.
• Responsible for checking new created content by other Technical Authors on Trucks department.

Technical Writer Trucks Department - HaynesPro BV - Infopro Digital Automotive - Remote (from home)

(2022-08 - 2025-01)

Creating content that communicates complex technical information in a clear and concise manner. Primary role is to translate technical concepts and information into easily understandable language for various audiences, such as end-users, clients, or other professionals.

• Working with internal teams on product and documentation requirements.
• Create, maintain and update manuals, procedures, specifications and other documents.
• Review and update existing documents as products or processes evolve, ensuring that the information remains accurate and relevant.
• Write technical documents in compliance to the company's established standards and guidelines.
• Collaborate closely with design and engineering teams responsible for creating technical drawings. This collaboration ensures that the written content aligns with the visual representation, resulting in cohesive and comprehensive documentation.

Online Auto Parts Sales Consultant - Automobilus SRL - Bucharest

(2019-03 - 2022-08)

• Identifying car spare parts in specialized programs
• Processing online quote requests received from customers
• Providing technical advice to customers
• Providing complete information about the products

Auto Parts and Service Customer Consultant - Autohut Online SRL - Bucharest

(2016-05 - 2019-02)

• Providing support/advice for auto parts and service customers
• Receiving and scheduling customers according to the activity schedule
• Maintaining contact with customers and providing support regarding planning, execution status, and completion of repairs
• Physical reception of the vehicle and handing it over upon completion of the work
• Identifying the requested parts in the existing programs

Auto Parts Identification and Sales Consultant - EDS AUTO - Bucharest

(2014-06 - 2016-04)

• Receiving requests for quotes and orders for auto parts from customers
• Identifying the requested parts in the existing programs
• Preparing quotes and informing customers about the status of their orders
• Providing information and technical support to customers

Auto Parts Sales Consultant - Gut AUTO SRL - Bucharest

(2010-01 - 2014-05)

• Processing customer orders and offers
• Receiving and approving customer orders, granting discounts or other facilities, in accordance with the company's commercial policy
• Accurately identifying auto parts in specialized programs

Customer IT Support on-line - Gazduire Web SRL - Bucharest

(2008-06 - 2010-12)

• use of cPanel/WHM
• basic knowledge of Linux OS
• web domain registration, web hosting and administration
• management of e-mail and ftp accounts, solving your problem on the mail server, domains and subdomains
• customer account management
• client orientation
• application monitoring (NAGIOS)
• ticketing system (ZENDESK)
• use of Mozilla tools (firefox, thunderbird, firebug..etc)
• technical support for customers (mail configuration , ip configuration)

Pc Operator - Velco Trading Serv SRL - Bucharest

(2005-05 - 2008-07)

• Purchasing services (internet, email, and service contracts), workstations, office equipment, and network equipment
• Data entry into the computer
• Installation and configuration of specialized software
• Detection and resolution of hardware issues, maintenance of equipment, upgrading of workstations
• Performing regular backups of data, emails, and databases
• Centralizing data into reports
• Answering phone calls

Administratie publica - Universitatea Bucuresti (2003 - 2007)

Profil Istorie Filologie - Liceul Teoretic Grigore Moisil (1999 - 2003)