QA Engineer

Ingsoftware is a full-cycle software development company that was built from scratch in a garage in Niš seventeen years ago, to become one of the most successful local business stories of the Serbian South (and beyond!). Our remote-first community of tech lovers who embrace a laid-back and friendly vibe is currently looking for a QA Engineer to join our Ing-redible team! If you thrive in a workspace that encourages creativity, productivity, and continuous personal growth - keep reading to find out more.

We are looking for someone who ticks most of these boxes:

• Has solid, hands-on experience in manual testing: functional, integration, regression, smoke, exploratory, and end-to-end;
• Is comfortable designing test scenarios, test cases, and regression suites from requirements, acceptance criteria, and system documentation;
• Has practical experience with Jira and Xray for test management and defect tracking;
• Understands API testing using Postman or Bruno, including request/response and payload validation, HTTP status codes, and integration testing;
• Is confident writing SQL queries for data validation and troubleshooting;
• Has experience with test automation using Playwright and TypeScript;
• Knows how to work across DEV, QA, and Production environments, including production support and analysis;
• Is comfortable reading logs in Elastic and Azure/Application logs to investigate issues;
• Has experience with ServiceNow or similar tools for support and incident management, and is familiar with root-cause analysis;
• Is familiar with Git/GitLab and has a basic understanding of CI/CD pipelines, including pipeline monitoring and release validation;
• Feels at home in an Agile/Scrum, sprint-based way of working, with strong analytical thinking and attention to detail;
• Communicates clearly, both with developers and cross-functional teams, and isn't shy about pushing a defect through to resolution.

What you'll be doing:

• Preparing and executing manual and automated tests for Jira tickets and new features;
• Performing regression testing to safeguard existing functionality;
• Reviewing failed automation tests, analyzing failures, and determining whether the root cause lies in the application, test data, environment, or automation itself;
• Creating and maintaining test cases and test steps aligned with requirements and acceptance criteria;
• Reporting and documenting bugs with clear, reproducible steps;
• Monitoring ServiceNow tickets and open defects daily, investigating reported issues, and collaborating with developers and other teams to see defects through to resolution;
• Contributing to release support by validating deployments and monitoring pipeline results;
• Participating in defect triage and sprint ceremonies as part of the wider Agile team.

And here’s what our future colleagues can expect from us:

• Working on data-led, UX-driven and tech-agnostic digital solutions across a variety of industries and global markets;
• A perfectly sized company that strikes a balance between startup agility and corporate stability;
• Agile organization with matrix structure and career development processes implemented;
• Work-life balance through the remote-first approach and flexible working hours;
• Psychological safety based on feedback culture, embracing and learning from mistakes.

Our benefits include additional vacation days, private health insurance, longer breaks on Wednesdays, Research Hours, Friday Tech Talks and education opportunities for all Ingsters.

We look forward to hearing from you!