Борис Ермаков

Robotic Systems Tester at Yandex (Yango) Tech Robotics (2024-06 – 2026-04)

• Tested AI-powered robotic systems in real-world user scenarios, ensuring stable, reliable, and predictable system operation.
• Identified and analyzed issues in both software and hardware components, validated fixes, and verified correct system behavior after changes were introduced.
• Used Python scripts, logs, and Grafana dashboards to monitor system behavior, diagnose failures, and check the status of key components.
• Supported machine learning-related processes, including data preparation, data quality checks, and validation of input data for further use in models.
• Set up Ubuntu 22.04-based workstations for robotic platforms, including Docker, NVIDIA drivers/toolkit, and Intel RealSense SDK.
• Deployed and tested software environments for robotic platforms, including Futuruka Server, video streaming, and remote robot control.
• Performed end-to-end system readiness checks, including cameras, configurations, containers, robot commands, and teleoperation workflows.

IT Monitoring Specialist at Paysend (2026-04 – Present)

• 24/7 monitoring of IT infrastructure and payment services using Zabbix, Grafana, OpenSearch, and DotCom.
• Onboarding infrastructure hosts into Zabbix monitoring, creating triggers, alerts, and monitoring rules.
• Analyzing alerts, logs, and system events in OpenSearch to identify incidents, errors, and abnormal service behavior.
• Using SQL queries for data analysis, service validation, and incident investigation.
• Working with GLPI, Jira, and Confluence within ITSM, incident, service request, and change management processes.
• Incident analysis, prioritization, and escalation to ensure system stability and service availability.
• Collaborating with DevOps, Network, DBA, and Application Support teams during critical incidents and service disruptions.
• Coordinating incident closure with subtask owners by confirming resolution status, investigation outcome, and documented root cause or closure rationale.
• Preparing incident reports and postmortems, contributing to incident response processes and service reliability improvements.

Laser and optical engineering – Bauman Moscow State Technical University