Andreja Zdravković

Results-oriented and TEFL-certified professional with over 15 years of experience in operations, customer relations, and administration. A C2 fluent English speaker and Certified Mediator with a background in Economics, possessing a unique blend of emotional intelligence, communication skills, and cross-functional expertise. Proven ability to thrive in fast-paced, remote-first environments and dedicated to delivering highly engaging online education.

Certified Mediator | Entrepreneur - PR Mediation

(2022-01)

• Facilitate formal dispute resolution processes, ensuring neutral and effective communication.
• Apply advanced negotiation techniques to reach binding settlements and improve interpersonal dynamics.

Production & Administrative Assistant - Ana Farm

(2021-01 - 2025-01)

Multiple Terms

• Managed Accounts Receivable and Debt Collection, improving cash flow through systematic tracking and professional client follow-ups.
• Optimized administrative workflows and managed commercial documentation for production cycles.

Support Specialist - Sitel (Customer Support for Amazon DE)

(2020-01 - 2020-12)

• Provided high-level technical and account support in a fast-paced global environment.
• Consistently exceeded performance KPIs for response time and customer satisfaction (CSAT).

Freelancer - Independent Freelance & Administrative Projects

(2017-01 - 2021-12)

• Managed various remote and local projects including data entry, translation, and admin support.
• Developed strong time-management skills and self-discipline while working independently.

Hotel Receptionist - Hotel "Ana Lux"

(2016-01 - 2016-12)

• Managed guest relations and database entry using Protel software.
• Handled payment processing and administrative reporting with 100% accuracy.

Coordinator - Tourism Organization of Niš / Agency "MTS Trend"

(2013-01 - 2013-12)

• Coordinated logistics for field operations during large-scale events (Edict of Milan).
• Managed client relations and direct sales of travel arrangements.

Bachelor - Economics in Tourism - Singidunum University, Niš