Mirjana Covic

Environmental engineer, with many years of experience; great experience as a technician quality control of raw materials in the pharmaceutical industry and end product controls. Sales facilities engineer for wastewater treatment, installation analysis and design facilities. Experienced and driven Call Center Agent with a proven track record of helping to lead companies to further success with superb customer service skills.

Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company.

call center operater on english and slovenian language - SIA RS doo - Belgrade

(2020)

• Communicating with customers, solving terminal problems, Risk of terminals, ATMs and personal accounts of the client.

Quality Control Associate / Senior Independent Technician - A.D. GALENIKA - Belgrade

(2005 - 2020)

• Performing physical - chemical analyzes of raw materials, preparation reagents and solutions for analysis.
• Participation in the education of employees according to GPM standards services.
• Mastered the handling of small appliances, such as pH meters, potentiometric titrator, Karl Fisher, TLC chromatography of starting materials, UV / VIS spectrophotometer and IR.

Trainee / intern at the Institute of Environmental Protection - INSTUTE for HEALTH CARE

(2012 - 2013)

• Sampling with physico - chemical analyzes of industrial wastewater, municipal wastewater, drinking water and plant water up to 2000 PE.
• Laboratory work - classical and instrumental chemistry (work on a gas chromatogram).
• Mentoring with Hermina Ivanuša Šket and Tatjana Jurša.

Laboratory of the utility company - trainee / intern - NIGRAD d.d. - Maribor

(2011 - 2011)

• Sampling and preservation of samples, analysis of CNO and BNO, other physicochemical analytical methods.
• Solving problems with elevated results.
• Participation in teamwork to build a processing plant waste sludge from municipal wastewater treatment plants water in the Podravska region of Slovenia.
• Monitoring: technological, waste and industrial water; emissions in water.

Expert associate for online equipment - MIKRO+POLO d.o.o. - Maribor

(2010 - 2012)

• Direct communication with customers and suppliers.
• Guided meetings with a presentation of the entire sales firm programs, listening to client needs and closing the sale.
• Professional support to service technicians and work with them during installation equipment.

Chemical Engineering (graduate) - Faculty of Technology and Metallurgy, Maribor (1997)

Graduate Environmental and Utility Engineer engineering - Environmental protection - University of Maribor, Slovenia (2009 - 2013)

Chemical technology technician - School of Chemistry and Food, Belgrade (1993 - 1997)

course - Slovenian - Andragogy Institute Maribor (2009)