Nikola Ilic

Extensive experience in sales, commercial operations and the trucking industry, with a proven track record of driving revenue growth and improving business performance. Skilled in developing and executing strategies, optimizing processes, and leading teams to achieve measurable results. Passionate about technology and continuous learning, with a strong focus on applying modern tools and innovations to improve efficiency and business outcomes.

Road Assistance Dispatcher at DS-24 ASIST (2024 – 2026)

Coordinated roadside assistance for trucks across the European market. Communicated with drivers, repair services, and partners to ensure fast and efficient resolution of breakdowns and emergencies. Managed cases from initial report to completion, focusing on minimizing downtime and optimizing costs.

Sales manager for Central and Eastern Serbia at DTM Company (2022 – 2024)

As a sales representative for Central and Eastern Serbia, I developed and maintained business relationships with key clients, achieved sales targets, and conducted market analysis to identify growth opportunities. I organized product presentations, coordinated deliveries and promotions, provided client support, and resolved complaints, ensuring their satisfaction and loyalty.

Commercial Sales Representative at Coca-Cola (2020 – 2022)

Responsible for managing client relationships, identifying new business opportunities, and driving revenue growth through proactive sales activities. Engages with potential and existing customers to understand their needs, present tailored solutions, and negotiate contracts.

Technical support at NCR (2018 – 2019)

Providing technical support to customers via phone, email, or other communication channels, resolving their issues and answering their questions.

Professional Management Engineer – Higher Vocational School of Design, Technology, and Management (2015 – 2018)

Multimedia Technician – Technical School, Mladenovac (2010 – 2014)