Petar Puaca

Organizational Sciences graduate specializing in Information Systems and Technologies, currently pursuing Master's studies and bringing hands-on experience across software development and L1/L2 IT support. Combines an understanding of business processes with practical skills in requirements analysis, issue prioritisation, documentation and structured delivery. Seeking a junior role in IT project coordination, implementation, service delivery or technology operations.

Software Developer Intern at Orion Innovation (2026-02 – 2026-06)

Worked across backend and Android tracks in a structured internship environment, contributing to feature delivery in both new and existing codebases.

• Translated functional requirements into backend and mobile implementation tasks, supporting data flow, validation, error handling and user-facing behaviour.
• Investigated defects, documented findings and implemented targeted fixes in an existing Android product.
• Supported delivery quality through unit tests, local data storage, static analysis and release-build checks.

IT Support Engineer (L1/L2) at Mercury Solution (2025-09 – 2026-02)

• Handled incidents and service requests through a ticketing system, prioritising work by urgency and business impact.
• Troubleshot Windows workstations, applications, accounts, IP configuration and network connectivity; provided remote support through AnyDesk.
• Configured devices and user access, supported Active Directory domain joining, documented recurring solutions and escalated complex cases.

Master's studies in Information Systems and Technologies – University of Belgrade - Faculty of Organizational Sciences (2025)

Bachelor's degree in Information Systems and Technologies – University of Belgrade - Faculty of Organizational Sciences (2021 – 2025)