Suzana Maric

Resourceful and detail-oriented support specialist with extensive experience in global operations, escalation handling, remote technical support, and cross-team coordination. Strong communication and organizational skills, with proven ability to work under pressure, manage complex issues, and ensure high service quality in fast-paced multinational environments. Ambitious, reliable, and continuously improving through learning and new challenges.

Global Exceptions Center Agent at NCR Atleos (2023-10 – Present)

• Handle internal and external escalations across regions
• Coordinate with field engineers, support teams, and global service partners
• Monitor and respond to global incidents and system exceptions
• Ensure service delivery quality and operational standards

Global Command Center Agent II at NCR Corporation (2023-03 – 2023-10)

• Oversaw global dashboards and critical system events
• Coordinated incident response between technical teams and field resources

Proactive Remote Support Specialist at NCR Corporation (2019-12 – 2023-03)

• Performed remote diagnostics for hardware/software issues
• Provided preventive system maintenance

Voice Allocator at NCR Corporation (2019-12 – 2023-10)

• Coordinated tasks with third-party vendors and field teams

Help Desk Specialist at NCR Corporation (2019-12 – 2023-10)

• Delivered front-line customer support and troubleshooting

Financial / Administrative Officer at MEGA Concept (2015-01 – 2019-12)

• Prepared financial documentation and reports
• Maintained bookkeeping records, invoices, inventory

Exchange Dealer at ZEM Exchange Offices (2014-09 – 2014-12)

• Purchase and sale of foreign currencies

Administrative Officer at DEBOX (2014-06 – 2014-09)

• Data entry, documentation organization, archive management

Bachelor of Science in Political Science – Union University – Nikola Tesla, Faculty of International Politics and Security (2015-01 – 2021-01)