SALES AND SUPPORT ENGINEER at TIPTEH D.O.O (2023-06 – Present)
- Providing expert advice on applications and implementation of engineered products.
- Diagnosing and resolving complex technical issues to ensure client satisfaction.
- Analysing specific client requirements to recommend either standard or (custom-designed) products.
- Managing the Request for Quotation (RFQ) process with high precision, ensuring all KPIs and deadlines.
- Maintaining accurate records of sales activities and client interactions within the CRM (Poslovni Informacioni Sistem).
- Collecting and analysing customer feedback to streamline sales workflows and improve service quality.
- Providing continuous support following a sale to ensure long-term client retention and product performance.
- Deep understanding of the products: (Inductive, optical, ultrasonic, capacitive, pressure sensors, temperature probes, encoders, VFD, PLC's, light and sound signalling, etc.)
MANAGER/WAITER at TRI TAČKE - GASTRO LOUNGE (2022-07 – 2023-04)
- Effective verbal and written communication, presentation, and meeting management.
- Managing work shifts of employees.
- Recruitment of new staff.
- Organizing various events like celebrations, corporate parties, etc.
- Procurement of beverages, food, and supplies.
- Corresponding with VIP guests and meeting their needs.
QUALITY ASSURANCE ENGINEER - ASSOCIATE at NGO LINK - HIREMY.QA GROUP (2021-01 – 2022-03)
- Knowledge of software development lifecycle, testing methodologies, QA terminology, and processes.
- Experience with basic scripting and SQL.
- Experience in creating test plans, test scenarios, and test cases.
- Agile scrum methodology.
- Tools Trello and Jira.
- Basic knowledge of automated testing.
TECHNICAL INSPECTOR at MINISTRY OF AGRICULTURE, FORESTRY AND RURAL DEVELOPMENT (2016-08 – 2020-12)
- Checking documentation for application for the subvention.
- The organizing selection committee and approval of grants.
- Monitoring of implementation of the grants.
- Administration of the project documents.
- Advising beneficiaries on the implementation of the activities.
- Correspondence with the main Ministry office and officials.
- Organizing training and events.
PROJECT ASSISTANT at NGO D&G SOLUTIONS (2014-01 – 2016-01)
I was working with the project manager on implementing the "Business Accelerator Facility of North Kosovo" project supported by the EU. The project provided the possibility of training and obtaining grants for small and medium enterprises in the North of Kosovo.
- Administration of project documents.
- The organizing selection committee and selection of beneficiaries.
- Monitoring of the beneficiaries.
- Organizing training for capacity building.
- Reporting to the donor.
