Алексей Просвирин

I’m a Chief Operating Officer with 20+ years of experience in mortgage lending and insurance, including 4 years at the C-level. My expertise lies in optimizing operational performance, reducing costs and improving key business indicators (CIR, OPEX, NPS, CSI, NBI and others) through business transformation and innovative models.

Rosbank Insurance (Societe Generale group till June 2022) Moscow, Russia

Life, Investment, and Property & Casualty Insurance

Chief Operating Officer (Jan 2022 – present)

● Increased efficiency of operations by up to 20% by simplifying, robotizing, and transforming the operational model.

● Improved Time to Market in IT by up to 50% by changing resource planning and switching to an Agile approach.

● Grew up the level of Customer service (NPS +19% till 31) by increasing our speed (Time to Answer, Time to Money) by decreasing manual work, simplifying Customer Journey (fewer requirements, more convenience), and providing more info and client services in Mobile App, as a self-service tool.

Rosbank Dom, Rosbank (Societe Generale Group) Moscow, Russia

Specialized mortgage subsidiary

Chief Operating Officer (Jun 2019 – Dec 2021)

● Optimized operational model of mortgage lending by focusing on efficiency (+28%), quality (+50%), and speed (+53%) and preparing new Strategy, new End-to-End concept of the lending process, agile transformation, and NPS focus.

● Automated decision-making at mortgage underwriting till 63% by implementing application and behavioral scoring model, integrations with external databases and manual work decrease.

DeltaCredit (Societe Generale Group) Moscow, Russia

Mortgage lending

Head of Credit Department (2013-2019), Head of Underwriting Division (2011-2013), Head of Underwriting Unit (2010-2011)

Massachusetts Institute of Technology (MIT) Boston, USA

Chief Operating Officer certification program (2023 – till 06.2024)

Antwerp Management School Antwerpen, Belgium

Executive MBA degree (2014-2016)

Tambov State University Tambov, Russia

Doctor of Philosophy in Economics (PhD) (2005-2008)

Russian State Tax Academy Moscow, Russia

Tax specialist (2000-2005), Graduated with honors