Alexa Reis

Manages sales executive rotations daily for tour assignments, ensuring all roles were properly staffed and qualifications were confirmed. Coordinates guest outreach by phone and provides technical support for tour setup to ensure smooth operations. Resolves operational issues with management, assigns tours, and updates internal systems for efficiency.

Guest Services Coordinator - Hilton Grand Vacations

(2023-10)

• Manages sales executive rotations daily for tour assignments, ensuring all roles were properly staffed and qualifications were confirmed.
• Coordinates guest outreach by phone and provides technical support for tour setup to ensure smooth operations.
• Resolves operational issues with management, assigns tours, and updates internal systems for efficiency.
• Creates and maintained Excel reports to track data, analyze performance, and support seamless tour operations.

Social Media Manager – Fan-Run HQ Account - Stacey Ryan

(2025-06)

• Launched and managed a new fan-run social media HQ account for Stacey Ryan
• Create original posts including updates, graphics, captions, and short-form content to build early engagement
• Research trends, hashtags, and platform best practices to increase discoverability for the new account
• Work directly with the artist and her team to continue creating content across multiple platforms.

Local Staff - One More Time VIP/ On Location

(2023-12 - 2025-12)

• Manages VIP check-in processes, distributed package items, and ensured the seamless execution of VIP experiences while promptly addressing additional on-site needs.

Medical Receptionist - Gulf Coast Eye Care

(2023-05 - 2023-07)

• Managed daily medical office operations, ensuring efficient workflow and patient satisfaction.
• Handled patient check-ins, payment collection, and insurance verification with accuracy and attention to detail. Scheduled appointments and coordinated calendars to optimize office efficiency.
• Resolved patient inquiries promptly, delivering exceptional service and support.

Dance Competition Staff - Shake the Ground Inc

(2023-01 - 2023-07)

• Traveled with the team to cities nationwide, managing event setup and breakdown at each location.
• Welcomed competitors, studios, and families, ensuring a positive and organized competition experience.
• Oversaw studio and dancer check-in processes and provided exceptional customer service throughout the event. Managed sales at the boutique, including merchandise and photo/video packages for families.
• Ran event social media to promote engagement and highlight key moments.
• Performed backstage duties, including checking in dancers, cleaning the stage, and coordinating awards presentations.
• Prepared for and facilitated award ceremonies, ensuring timely distribution of awards to dancers.

Bachelor's - Music Business - Full Sail University (2024-12)

Bachelor's - Criminology - University of South Florida (2021-05)

Associate's degree - Saint Petersburg College (2019-12)