Guest Services Coordinator - Hilton Grand Vacations
(2023-10)
- Manages sales executive rotations daily for tour assignments, ensuring all roles were properly staffed and qualifications were confirmed.
- Coordinates guest outreach by phone and provides technical support for tour setup to ensure smooth operations.
- Resolves operational issues with management, assigns tours, and updates internal systems for efficiency.
- Creates and maintained Excel reports to track data, analyze performance, and support seamless tour operations.
Social Media Manager – Fan-Run HQ Account - Stacey Ryan
(2025-06)
- Launched and managed a new fan-run social media HQ account for Stacey Ryan
- Create original posts including updates, graphics, captions, and short-form content to build early engagement
- Research trends, hashtags, and platform best practices to increase discoverability for the new account
- Work directly with the artist and her team to continue creating content across multiple platforms.
Local Staff - One More Time VIP/ On Location
(2023-12 - 2025-12)
- Manages VIP check-in processes, distributed package items, and ensured the seamless execution of VIP experiences while promptly addressing additional on-site needs.
Medical Receptionist - Gulf Coast Eye Care
(2023-05 - 2023-07)
- Managed daily medical office operations, ensuring efficient workflow and patient satisfaction.
- Handled patient check-ins, payment collection, and insurance verification with accuracy and attention to detail. Scheduled appointments and coordinated calendars to optimize office efficiency.
- Resolved patient inquiries promptly, delivering exceptional service and support.
Dance Competition Staff - Shake the Ground Inc
(2023-01 - 2023-07)
- Traveled with the team to cities nationwide, managing event setup and breakdown at each location.
- Welcomed competitors, studios, and families, ensuring a positive and organized competition experience.
- Oversaw studio and dancer check-in processes and provided exceptional customer service throughout the event. Managed sales at the boutique, including merchandise and photo/video packages for families.
- Ran event social media to promote engagement and highlight key moments.
- Performed backstage duties, including checking in dancers, cleaning the stage, and coordinating awards presentations.
- Prepared for and facilitated award ceremonies, ensuring timely distribution of awards to dancers.
