Cale Donaldson

Collision Consultant managing 21+ customer repair cases and writing insurance estimates that keep repairs moving and claims aligned. Bridges customers, repair teams, and insurance partners through clear communication, accurate documentation, and steady follow-through. Brings a leadership foundation from multi-site collision repair operations and team management.

Collision Consultant at Sterling Auto Group (2025-05 – Present)

• Handle customer repair process, write estimate for insurance partner.

General Manager at Caliber Collision (2019-03 – 2025-04)

Manage location with 30 employees. Ensure customers are thoroughly kept up to date on vehicle repairs. Review estimates and quality of repairs.

• Control Financials for shop and mange target expectations.
• Manage employees time and process weekly payroll.

Service Advisor at Caliber Collision (2016-12 – 2019-03)

Inspect damages and write estimate for customer vehicles. Schedule repairs and supervise repair process.

Fluids Specialist at MI Swaco- A Schlumberger Company (2012-03 – 2016-07)

Worked in field performing fluid checks, and recommending treatment to maintain proper specifications to company drilling company representative. Maintain inventory of drilling fluid and chemicals used on location. Ensure company representatives are satisfied with the product offered and continue to maintain a good working relationship.

• Developed and implemented operational protocols to enhance equipment reliability and safety standards.
• Collaborated with cross-functional teams to streamline project workflows and improve communication efficiency.
• Trained junior staff on technical procedures and best practices for equipment handling and maintenance.

Shift Manager/Bartender at Carinos Italian Grill (2009-03 – 2012-03)

• Supervised daily operations to ensure optimal service quality and guest satisfaction.
• Trained and mentored staff on food safety, customer service, and operational procedures.
• Implemented inventory management systems to streamline stock control and reduce waste.
• Coordinated scheduling to optimize labor efficiency while meeting peak service demands.
• Monitored performance metrics to identify areas for improvement in team productivity.
• Resolved customer complaints effectively, fostering strong relationships and repeat business.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Accounts Manager / Sales Manager at Aarons Rental (2008-03 – 2009-02)

Greeted customers, processed orders for new merchandise, supervised showroom floor operations, and managed front cash register. Controlled customer accounts by tracking monthly payments and managing returns. Traveled to delinquent customers to establish personal contact with account holders.

Bartender / Manager at O'Bannon's Tap House (2006-07 – 2008-03)

• Planned and executed staff meetings, managed bar operations and staff in owner's absence.

Front of House Server/Bartender/Trainer/Shift Manager at Carinos (2004-11 – 2006-10)

Advanced from server to shift manager, demonstrating commitment and growth within the organization. Shift Manager duties include overseeing restaurant as sole manager during night shifts. Prepared bank deposits, handled customer complaints, and set up restaurant for next morning, ensuring smooth operations during night shifts. Maintains beverage inventory and reorders products as necessary.

• Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
• Managed dining area, maintaining cleanliness and organization to enhance guest experience.
• Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.

Associates in Accounting: Finance – Blinn College (2011-01)

– American School of Paris (2002-06)