Damir Yunussov

Account Management Leader with 5+ years of experience in iGaming, managing B2B client portfolios, driving retention and revenue growth, and leading high-performing Account Management teams. Strong track record in building scalable account management processes, developing strategic partnerships, and aligning cross-functional teams around customer success and business objectives. Experienced in stakeholder management, operational optimization, and delivering measurable improvements in portfolio performance.

Team Lead Account Management at Endorphina (2026-02 – Present)

• Lead a team of 5 Account Managers responsible for B2B client retention, portfolio growth, and partner development.
• Develop and execute account growth strategies focused on increasing customer value and long-term engagement.
• Implement KPI frameworks, performance review processes, and bonus systems for the Account Management team.
• Manage escalations and act as key point of contact for strategic partners.
• Coordinate cross-functional initiatives with Product, Commercial, Marketing, and Operations teams.
• Collect and analyze customer feedback to identify growth opportunities and improve service quality.
• Increased managed client portfolio by 13% within the first months through structured account development initiatives.
• Built and implemented a full Account Management performance system (KPIs, bonuses, reviews), improving team accountability and execution quality.
• Introduced standardized process documentation and knowledge base, improving operational consistency across the department.

Team Lead Account Management at Evenbet Gaming (2025-03 – 2026-01)

• Led a team of 5 Account Managers managing strategic B2B accounts.
• Drove retention and revenue growth initiatives across key clients.
• Developed account development and partnership growth strategies.
• Managed client feedback (NPS) and used insights to improve account performance.
• Coordinated integrations, content delivery, and cross-department communication.
• Supported aggregation and provider partnership development initiatives.
• Implemented structured NPS collection and analysis process, enabling data-driven account development decisions.
• Contributed to expansion of aggregation business direction through provider onboarding and integration support.
• Improved cross-functional collaboration between Product, Operations, and Commercial teams through structured communication processes.

Team Lead Account Management at 100HP Gaming (2024-09 – 2025-02)

• Managed strategic partner relationships and account management activities.
• Conducted product presentations and commercial discussions with partners.
• Supported partner onboarding and integration processes.
• Coordinated communication between internal teams and external stakeholders.
• Developed internal processes and role responsibilities within Account Management.
• Optimized partner onboarding and communication workflows, improving coordination between Commercial, Product, and Integration teams.
• Led commercial presentations and partner discussions that supported new business opportunities.
• Introduced structured operational standards and role clarity within Account Management function.

Team Lead Account Management at Evenbet Gaming (2022-07 – 2024-09)

• Managed B2B client portfolio with focus on retention and account growth.
• Developed tailored commercial offers and account development strategies.
• Executed client engagement and retention initiatives aligned with KPIs.
• Monitored promotional campaigns and coordinated improvements.
• Participated in development of casino and aggregation-related processes.
• Consistently achieved KPI and SLA targets through structured account management and retention initiatives.
• Increased client engagement through tailored account strategies and commercial initiatives.
• Contributed to improvement of internal processes in casino and aggregation business streams.

Team Lead Project Manager at Betting Software (2019-12 – 2022-06)

• Led a team of Project Managers and Account Managers across multiple client projects.
• Managed full-cycle customer journey from onboarding to post-launch support.
• Coordinated cross-functional teams (Development, Design, Support, Commercial).
• Handled client escalations and ensured delivery of technical requirements.
• Supported commercial negotiations with providers and partners.
• Oversaw project timelines and delivery quality.
• Delivered multiple concurrent client projects while maintaining service quality and deadlines.
• Developed structured customer journey approach improving onboarding consistency.
• Improved alignment between client expectations and internal delivery teams.