Hang Pham

To be a professional Product Owner in the future with great skills, enthusiasm and passion for achievements.

Proxy Product Owner - Ocean Network Express project at CyberLogitec Vietnam (2023-08 – Present)

• Be responsible for maximizing the value of the product and the work of the Development Team
• Managing the Product Backlog
• Clearly expressing Product Backlog items by translating business requirements to tasks for development
• Ordering the items in the Product Backlog to best achieve goals and missions
• Ensuring the Development Team understands items in the Product Backlog to the level needed
• Constantly re-prioritizes the Product Backlog, adjusting any long-term expectations such as release plans
• Be responsible for product vision behalf of the business, the customer, and the user
• Engage and manage stakeholder to understand their needs and resolve their pain points
• Communicate with stakeholders regularly and collaborate with the rest of the team to create the team's definition of done
• Support UAT to ensure product quality
• Experience and knowledge gained in logistic domain
• Enhanced Agile - Scrum knowledge with hands-on practice with Scrum team from Sprint 0 to MVP released, supervised by Agile Team Coach
• Actual practices on Large-Scale Scrum, Scrum Of Scrums
• Experienced in working with various type stakeholders, in order to ensure the quality of product delivery

Business Analyst - Colonial Surety project at Saigon Technology Solutions (2022-01 – 2023-05)

• Gather business and system requirements from client
• Support PM in pre-sales process by analyzing, clarifying, and understanding what clients are looking for, then working closely with developers/technical leaders to provide solution overviews, writing proposals, and presenting them to client
• Assist offshore team in knowledge transfer of existing system
• Acting as the bridge between client and offshore team to clarify requirement for both business and system analysis view, as well as the bridge among internal team
• Perform market and competitor research to investigate and analyze the business domain deeper
• Work with QC to verify that all requirements of the system are fulfilled
• Experience and knowledge gained in insurance domain
• Enhanced skills in problem solving, analyzing data, requirement gathering and documentation with attention to details
• Improved critical thinking, stakeholder management and communication skills

Business Analyst cum Product Owner at HRS Group - (Travel2Pay Software Solution) (2019-01 – 2021-09)

• Requirement gathering, analysis, elicitation and documentation
• Propose the solution to satisfy business needs, then work with development team to build a software that fulfill customer and user's demand
• Transfer clear requirements to developers and testers, support development team while in development process
• Optimize current process, so as to help to reduce running cost as much as possible
• Document business and system requirements clearly, comprehensively and make sure that everyone can easily understand
• Support to create training documentation for the company's platform's users
• Support user and customer to handle and solve production issues, urgent requests
• Project tracking to ensure its quality and punctuality
• Experienced in doing requirement analysis and management and software design specifications, mockup creation
• Experienced in Agile - Scrum process by being the host in most of the meetings: Planning; Backlog Refinement; Review-Retrospective meeting
• Improved team work skill and management skill
• Experienced in working with experts from European countries

BA in Business Administration – UNIVERSITY OF FINANCE AND MARKETING (2014-08 – 2018-07)