James Jorden

Reliable and versatile professional with a strong foundation in technical operations, customer service, and logistics, bringing hands-on experience in inventory management, shipping coordination, and property oversight. Known for a meticulous attention to detail and a proactive work ethic, I thrive in fast-paced environments where accuracy and safety are paramount. My background includes troubleshooting HVAC systems, managing high-volume sales, and leading maintenance teams—demonstrating both physical capability and strategic thinking.

With certifications in HVAC and insurance adjusting, I'm well-versed in regulatory compliance and safety procedures. I'm a quick learner, self-starter, and team player who consistently delivers results under pressure and takes pride in contributing to efficient, organized operations.

Warehouseman Shipping and Receiving at Ferguson's Supply (2025-10-Present)

Business Owner James Jorden at Bluesky Insurance Adjuster Agency, PLLC (2025-05 – 2025-10)

Operated as an independent business owner with active insurance adjuster license.

• Possess active license (G226461) with Florida Department of Financial Services for Insurance Adjuster - All Lines
• Complied with all necessary Florida licensing requirements
• Insured
• Xactimate user
• Xactimate Subscriber
• Word and Excel Proficient

Regional Sales Manager at Southern Grout and Mortar (2024-07 – 2024-10)

Managed regional sales operations and developed strategies for sales growth.

• Participated actively in industry conferences and seminars for knowledge sharing purpose
• Developed strategies and plans for regional sales growth
• Organized trade shows, exhibitions, and other events to showcase products
• Monitored competitor activities and analyzed pricing trends in the region
• Analyzed regional sales performance data to develop actionable insights
• Established relationships with key accounts in the region through personal visits and phone calls
• Cultivated an environment that fostered teamwork among regional sales staff members
• Provided technical advice and support on product features and benefits to customers
• Implemented effective territory management techniques across the region
• Resolved customer inquiries promptly as well as escalated issues when necessary
• Ensured compliance with company policies and procedures related to regional sales operations
• Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region
• Developed and managed regional sales program and market operations
• Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships
• Penetrated new markets by investigating competitor products, services, and trends
• Analyzed quarterly sales statistics and prepared analyses for corporate management
• Created and maintained sales environment to support business objectives
• Resolved customer complaints regarding sales and service
• Enhanced sales volume through skilled support to both new and inactive customers
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts
• Directed and coordinated products, services, and sales activities

Sales Associate at HAJOCA (2019-10 – 2024-07)

Provided sales support and warehouse assistance in a high-volume retail environment.

• Helped to increase sales from just under 1 million annually to over 3 million
• Handled monetary transactions
• Assisted customers in locating specific products, responded to inquiries, and provided product recommendations
• Arranged new merchandise with signage, and appealing displays to encourage customer sales, and move overstock items
• Sold various products by explaining unique features, and educating customers on proper application or usage
• Reviewed various hazmat documents to gather the information needed to respond to requests
• Answered product questions with up-to-date knowledge of sales and promotions
• Handled incoming telephone calls, offering sales support, product details, and information on services over the phone
• Increased purchase amounts by cross-selling with similar products
• Engaged customers in friendly, professional dialogue to determine their needs
• Developed trusting relationships with customers by making personal connections
• Assessed customer needs to provide assistance and information on product features
• Worked with fellow sales team members to achieve group targets
• Helped with the warehouse when short-handed
• Forklift operator
• Pallet wrapping
• Scheduled LTL with shippers
• Work with and in Receiving and Shipping
• Inventory Control
• Familiarity with shipping Hazmat

Business Owner at Ph Pool Services (2014-10 – 2019-06)

Founded and operated a pool services business, eventually selling the company.

• Sold company in 3 parts for total of $85k
• Promoted business on social media platforms to maximize brand identity, and generate revenue
• Managed operations budgeting, accounts payable, accounts receivable, and payroll
• Kept records for production, inventory, income, and expenses
• Devised business and marketing plans, and prepared monthly billing
• Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports
• Established favorable relationships with vendors and contractors, facilitating contract negotiation, and the development of marketing and sales strategies
• Directed implementation of strategic business plans to achieve goals and objectives
• Analyzed financial statements and trends to manage cash flow, and make business decisions
• Mentored and trained new hires on sales techniques and customer service procedures
• Examined and inspected stock items for wear, or defects
• Determine pricing for products or services based on costs and competition
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers
• Interviewed, trained and supervised employees
• Developed business from ground up and prepared records and operations for smooth handover to new owners

Building Property Management at Norfolk Urban Outreach Ministry (2009-07 – 2014-12)

Managed property operations and maintenance for multiple apartment buildings.

• Supervised preventive maintenance projects, employee tasks, and performance, and adherence to safety standards of Tucker House, a 127-unit apartment building
• Oversaw some operations of the Magnolia House, a 64-unit apartment building
• Delegated daily tasks to a staff of four
• Worked with outside contractors for major repairs, such as boilers, electrical, and structural repairs
• Reported directly to the property manager and the board of members
• Managed resources and met deadlines
• Managed a team of employees, daily progress reports, and overall project planning
• Implemented a preventive maintenance program by planning and coordinating major scheduled maintenance outages
• Diagnosed and repaired mechanical issues according to industry standards
• Implemented improved training procedures to better develop new personnel
• Reviewed blueprints and manuals to repair and restore optimal functionality
• Planned incentive programs to maximize employee performance
• Interviewed prospective employees, and provided input to HR on hiring decisions
• Resolved customer inquiries and complaints requiring management-level escalation
• Evaluated individual and team business performance, and identified opportunities for improvement
• Analyzed business performance data and forecasted business results for upper management
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
• Planned and led team meetings to review business results and communicate new and ongoing priorities
• Organized team activities to build camaraderie and foster a pleasant workplace culture
• Proposed or approved modifications to project plans
• Produced thorough, accurate and timely reports of project activities
• Assigned work and monitored performance of project personnel
• Reviewed completed work to verify consistency, quality and conformance

Radioman at United States Navy (1990-06 – 1994-06)

Served as a Radioman with communication and documentation responsibilities.

• Communication ship-shore and ship-ship communications via HF, VHF and UHF
• Received, transmitted, distributed and destruction of classified and unclassified materials
• Organized and filed of classified and unclassified materials
• Typing 60 wpm
• Completing assigned PMS assignments on time

Diploma in HVAC – Everest University/Altierus Career College (2022-07 – 2022-07)

Some College (No Degree) in Social Sciences – Tidewater Community College (1996 – 1996)

High School Diploma – Salem High School (1990-06 – 1990-06)