Warehouseman Shipping and Receiving at Ferguson's Supply (2025-10-Present)
Business Owner James Jorden at Bluesky Insurance Adjuster Agency, PLLC (2025-05 – 2025-10)
Operated as an independent business owner with active insurance adjuster license.
- Possess active license (G226461) with Florida Department of Financial Services for Insurance Adjuster - All Lines
- Complied with all necessary Florida licensing requirements
- Insured
- Xactimate user
- Xactimate Subscriber
- Word and Excel Proficient
Regional Sales Manager at Southern Grout and Mortar (2024-07 – 2024-10)
Managed regional sales operations and developed strategies for sales growth.
- Participated actively in industry conferences and seminars for knowledge sharing purpose
- Developed strategies and plans for regional sales growth
- Organized trade shows, exhibitions, and other events to showcase products
- Monitored competitor activities and analyzed pricing trends in the region
- Analyzed regional sales performance data to develop actionable insights
- Established relationships with key accounts in the region through personal visits and phone calls
- Cultivated an environment that fostered teamwork among regional sales staff members
- Provided technical advice and support on product features and benefits to customers
- Implemented effective territory management techniques across the region
- Resolved customer inquiries promptly as well as escalated issues when necessary
- Ensured compliance with company policies and procedures related to regional sales operations
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region
- Developed and managed regional sales program and market operations
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships
- Penetrated new markets by investigating competitor products, services, and trends
- Analyzed quarterly sales statistics and prepared analyses for corporate management
- Created and maintained sales environment to support business objectives
- Resolved customer complaints regarding sales and service
- Enhanced sales volume through skilled support to both new and inactive customers
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Directed and coordinated products, services, and sales activities
Sales Associate at HAJOCA (2019-10 – 2024-07)
Provided sales support and warehouse assistance in a high-volume retail environment.
- Helped to increase sales from just under 1 million annually to over 3 million
- Handled monetary transactions
- Assisted customers in locating specific products, responded to inquiries, and provided product recommendations
- Arranged new merchandise with signage, and appealing displays to encourage customer sales, and move overstock items
- Sold various products by explaining unique features, and educating customers on proper application or usage
- Reviewed various hazmat documents to gather the information needed to respond to requests
- Answered product questions with up-to-date knowledge of sales and promotions
- Handled incoming telephone calls, offering sales support, product details, and information on services over the phone
- Increased purchase amounts by cross-selling with similar products
- Engaged customers in friendly, professional dialogue to determine their needs
- Developed trusting relationships with customers by making personal connections
- Assessed customer needs to provide assistance and information on product features
- Worked with fellow sales team members to achieve group targets
- Helped with the warehouse when short-handed
- Forklift operator
- Pallet wrapping
- Scheduled LTL with shippers
- Work with and in Receiving and Shipping
- Inventory Control
- Familiarity with shipping Hazmat
Business Owner at Ph Pool Services (2014-10 – 2019-06)
Founded and operated a pool services business, eventually selling the company.
- Sold company in 3 parts for total of $85k
- Promoted business on social media platforms to maximize brand identity, and generate revenue
- Managed operations budgeting, accounts payable, accounts receivable, and payroll
- Kept records for production, inventory, income, and expenses
- Devised business and marketing plans, and prepared monthly billing
- Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports
- Established favorable relationships with vendors and contractors, facilitating contract negotiation, and the development of marketing and sales strategies
- Directed implementation of strategic business plans to achieve goals and objectives
- Analyzed financial statements and trends to manage cash flow, and make business decisions
- Mentored and trained new hires on sales techniques and customer service procedures
- Examined and inspected stock items for wear, or defects
- Determine pricing for products or services based on costs and competition
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers
- Interviewed, trained and supervised employees
- Developed business from ground up and prepared records and operations for smooth handover to new owners
Building Property Management at Norfolk Urban Outreach Ministry (2009-07 – 2014-12)
Managed property operations and maintenance for multiple apartment buildings.
- Supervised preventive maintenance projects, employee tasks, and performance, and adherence to safety standards of Tucker House, a 127-unit apartment building
- Oversaw some operations of the Magnolia House, a 64-unit apartment building
- Delegated daily tasks to a staff of four
- Worked with outside contractors for major repairs, such as boilers, electrical, and structural repairs
- Reported directly to the property manager and the board of members
- Managed resources and met deadlines
- Managed a team of employees, daily progress reports, and overall project planning
- Implemented a preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Diagnosed and repaired mechanical issues according to industry standards
- Implemented improved training procedures to better develop new personnel
- Reviewed blueprints and manuals to repair and restore optimal functionality
- Planned incentive programs to maximize employee performance
- Interviewed prospective employees, and provided input to HR on hiring decisions
- Resolved customer inquiries and complaints requiring management-level escalation
- Evaluated individual and team business performance, and identified opportunities for improvement
- Analyzed business performance data and forecasted business results for upper management
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Organized team activities to build camaraderie and foster a pleasant workplace culture
- Proposed or approved modifications to project plans
- Produced thorough, accurate and timely reports of project activities
- Assigned work and monitored performance of project personnel
- Reviewed completed work to verify consistency, quality and conformance
Radioman at United States Navy (1990-06 – 1994-06)
Served as a Radioman with communication and documentation responsibilities.
- Communication ship-shore and ship-ship communications via HF, VHF and UHF
- Received, transmitted, distributed and destruction of classified and unclassified materials
- Organized and filed of classified and unclassified materials
- Typing 60 wpm
- Completing assigned PMS assignments on time
