Customer Service at Lapels South Boston (2017-02 – Present)
- Cash handling
- Customer service
- Detailing
Customer Service at Mercer (2016-08 – 2017-04)
Assisting callers with authentication, dependent verification status and transfers to licensed counselors for enrollments
- Assisting callers with authentication, dependent verification status and transfers to licensed counselors for enrollments
- Scheduled appointments for licensed counselors
- Helped retirees with their claim forms
- Verification for eligibility for pension
- Assisting callers with pension forms in call center
- Assisting callers with pension benefits
- Calculating estimates on pension and sending out benefit packages for pensions
Inventory taker at RGIS Rumford (2015-03 – 2017-09)
Physically count inventory for client stores across New England and enter information into RGIS equipment
- Physically count inventory for client stores across New England and enter information into RGIS equipment
- Maintaining accuracy in data entry
Academic Advisor at Avenue 100 Media Solutions (2011-10 – Present)
- Pairing students with appropriate programs in their areas
- Maintaining quality in call specifics in call center
- Inbound sales
Academic Advisor at Backstaff Associates (2010-07 – 2011-09)
- Pairing students with appropriate programs in their areas
- Maintaining quality in call specifics in call center
- Inbound sales
Provider specialist trainee at Tufts Health Plan (2010-02 – 2010-05)
Providing accurate insurance benefit, claims, eligibility, and policies to providers and internal customers
- Providing accurate insurance benefit, claims, eligibility, and policies to providers and internal customers
- Resolution of customer inquiries and problem resolution
- Handled high call volume from providers, and internal staff
- Effectively communicate with internal and external customers in verbal and written format
- Ability to work under pressure and with attention to changing priorities
Paraprofessional at Arlington Preschool (2008-09 – 2009-06)
- Provided clerical support to the classroom teachers
- Pay individualized attention to each student
- Keep an eye over all the activities of children while their roaming in cafeteria, schoolyard, and hallways
- Create the important materials for instruction
- Handle non educational activities supervising playground, lunchroom entertainment hall
- Look after all the administrative functions, process the paperwork and maintain records
Receptionist at Advanced Dental Care (2008-04 – 2008-06)
Responsible for all company correspondence with great use of medical terminology to insurance companies
- Responsible for all company correspondence with great use of medical terminology to insurance companies
- Responsible for collection of all patient balances
- Collected and processed all patient insurance claims
- Following up denied and unpaid claims
Paraprofessional at Capuano School (2008-02 – 2008-09)
- Ensured the implementation of rules in the campus
- Provided advisory and technical assistance in order to meet educational needs
- Analyzed different academic impediments and removed them applying self-discretionary power
Substitute Teacher at Somerville Public School (2006-09 – 2008-02)
- Classroom supervision
- Teaching according to substitution plan
- Multi-tasking skills
- Provide curriculum tutoring and guidance to students having academic difficulties
- Hands-on experience with small and large classes and within various age groups, educational and grade level
- Teach basic social block (Math, Science, Social Studies, and English)
- Creator of a stimulating learning environment to enhance students' attention
Pharmacy Technician at CVS Pharmacy (2006-01 – 2006-09)
- Customer service and prescription order processing
- Problem resolution and inventory
- Cash register transactions
Teller at Fleet Bank (2003-03 – 2004-03)
Worked with customers on a daily basis, meeting their banking needs
- Worked with customers on a daily basis, meeting their banking needs
- Answering or referring their financial questions to the appropriate supervisory individuals
- Accepted and processed customer deposits and loan payments
- Maintained and balanced a cash drawer daily
- Secured the financial institution nightly
- Responded to customer inquiries regarding account balances
Mathematics Teacher at Good Shepard School (1992-06 – 1993-06)
Teaching mathematics from grades 5-8 in an elementary school
- Duties include teaching mathematics from grades 5-8 in an elementary school
- Providing a stimulating learning environment in which students can develop to their full potential
- Preparing and implementing remedial programs for students requiring extra help
- Maintaining up-to-date subject knowledge and researching new topic areas, resources and teaching methods
