Ola Alashoor

Motivated and adaptable professional with experience in academic research, administration, customer service, and organizational support. Skilled in communication, teamwork, data analysis, and multicultural work environments. Seeking opportunities in administrative, academic, research, or customer-oriented roles.

Assistant at Ural State University of Economics (2024-04 – Present)

• Support scientific adviser in academic research and data analysis.
• Assist in preparing reports and research documentation.
• Collaborate with academic teams to support departmental goals.
• Contribute to scientific progress through administrative and research support.
• Participate in academic seminars, conferences, and research discussions.

Call Centre Agent at Zain Iraq (2018-05 – 2019-09)

• Assisted customers with inquiries and resolved issues efficiently.
• Handled complaints professionally and provided effective solutions.
• Achieved and exceeded performance and customer satisfaction targets.
• Worked collaboratively with team members to ensure excellent customer experience.

Aspirantura (Doctoral Studies) in Regional and Sectoral Economics – Ural State University of Economics (2025-07)

Master's Degree in Human Resource Management (Labor Economics and Personnel Management) – Ural State University of Economics (2022-07)

Bachelor's Degree in Business Management – University of Basra (2015-11)