Sydney James

Locum Tenens Physician Associate Recruiter at Vista Staffing (2025-03 – Present)

Source, recruit, qualify, and manage full-cycle physician recruitment through cold calling, lead generation, database sourcing, and consultative outreach to support nationwide locum tenens and permanent staffing needs
Build long-term provider relationships while negotiating compensation, assignment terms, and client alignment to drive repeat placements, referrals, profitability, and provider satisfaction
Recognized as team MVP within first month for exceptional performance, rapid ramp-up, and early recruiting success in a highly competitive staffing environment
Consistently achieved every monthly performance and activity metric since hire, demonstrating sustained top-tier sales performance, operational discipline, and recruiting effectiveness

Customer Support Specialist at EZClaim Medical Billing Software (2024-05 – 2025-03)

Delivered high-volume client relationship management and SaaS support across phone, chat, and email while consistently exceeding 95% service performance metrics
Resolved 80–100 weekly technical support cases by identifying client needs, improving software workflows, and strengthening customer retention
Improved operational efficiency by identifying recurring client pain points, refining support processes, and developing training materials for new hires
Demonstrated strong remote productivity, cross-functional communication, and client-centered problem-solving in a fast-paced healthcare technology environment

Clinical Research Coordinator at University of Alabama at Birmingham (2023-01 – 2024-05)

Led patient recruitment strategy and operational workflow development for an inpatient clinical research initiative, expanding access to previously untapped participant populations
Tripled daily enrollments at a struggling site by remodeling recruitment strategies and improving compliance
Maintained relationships with stakeholders, healthcare teams, and NIH-sponsored stakeholders to maintain regulatory compliance and improve research operations

Patient Care Technician at University of Alabama at Birmingham Medical Hospital (2021-05 – 2023-01)

Supported onboarding and training of 50+ new hires through development of operational resources and performance guidance
Delivered high-quality patient care while managing competing priorities in fast-paced clinical settings
Recognized as PCT of the Month for performance excellence, teamwork, and attendance

Medical Data Data Reviewer at East Alabama Medical Center (2020-09 – 2021-01)

Managed high-volume patient documentation, triage support, and EMR accuracy in a fast-paced healthcare environment
Maintained regulatory compliance while improving workflow efficiency and supporting positive patient experiences

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