Locum Tenens Physician Associate Recruiter at Vista Staffing (2025-03 – Present)
- Source, recruit, qualify, and manage full-cycle physician recruitment through cold calling, lead generation, database sourcing, and consultative outreach to support nationwide locum tenens and permanent staffing needs
- Build long-term provider relationships while negotiating compensation, assignment terms, and client alignment to drive repeat placements, referrals, profitability, and provider satisfaction
- Recognized as team MVP within first month for exceptional performance, rapid ramp-up, and early recruiting success in a highly competitive staffing environment
- Consistently achieved every monthly performance and activity metric since hire, demonstrating sustained top-tier sales performance, operational discipline, and recruiting effectiveness
Customer Support Specialist at EZClaim Medical Billing Software (2024-05 – 2025-03)
- Delivered high-volume client relationship management and SaaS support across phone, chat, and email while consistently exceeding 95% service performance metrics
- Resolved 80–100 weekly technical support cases by identifying client needs, improving software workflows, and strengthening customer retention
- Improved operational efficiency by identifying recurring client pain points, refining support processes, and developing training materials for new hires
- Demonstrated strong remote productivity, cross-functional communication, and client-centered problem-solving in a fast-paced healthcare technology environment
Clinical Research Coordinator at University of Alabama at Birmingham (2023-01 – 2024-05)
- Led patient recruitment strategy and operational workflow development for an inpatient clinical research initiative, expanding access to previously untapped participant populations
- Tripled daily enrollments at a struggling site by remodeling recruitment strategies and improving compliance
- Maintained relationships with stakeholders, healthcare teams, and NIH-sponsored stakeholders to maintain regulatory compliance and improve research operations
Patient Care Technician at University of Alabama at Birmingham Medical Hospital (2021-05 – 2023-01)
- Supported onboarding and training of 50+ new hires through development of operational resources and performance guidance
- Delivered high-quality patient care while managing competing priorities in fast-paced clinical settings
- Recognized as PCT of the Month for performance excellence, teamwork, and attendance
Medical Data Data Reviewer at East Alabama Medical Center (2020-09 – 2021-01)
- Managed high-volume patient documentation, triage support, and EMR accuracy in a fast-paced healthcare environment
- Maintained regulatory compliance while improving workflow efficiency and supporting positive patient experiences
