CRM Developer

Senior Microsoft Dynamics 365 CRM Developer

We are looking for a Senior Dynamics 365 CRM Developer to develop and maintain the back-office solution for complaints and service requests management system.

Key Responsibilities

• Customize and develop Microsoft Dynamics 365 CRM and Dataverse.
• Build complaint, request, case, SLA, escalation, and notification workflows.
• Develop plugins, JavaScript, Power Automate flows, and custom components.
• Integrate Dynamics CRM with internal systems and external entities through APIs.
• Support deployments, troubleshooting, performance optimization, and technical documentation.
• Collaborate with Business Analysis, QA, and other technical teams.

Requirements

• 5+ years of Microsoft Dynamics 365 CRM development experience.
• Experience with REST/SOAP APIs and third-party integrations.
• Good understanding of CRM security, workflows, and case management.
• Experience with Azure DevOps, Git, and Agile delivery.
• Previous experience in enterprise or government projects is preferred.