NOC Analyst

Job Summary

We are looking for a NOC Analyst (L1) to monitor IT infrastructure and network environments, respond to alerts, create and update tickets, perform initial troubleshooting, and escalate incidents to the appropriate technical teams.

Key Responsibilities

• Monitor infrastructure, network, and system monitoring dashboards.
• Respond to alerts and identify potential service issues.
• Create, update, and manage incident and service tickets.
• Perform basic troubleshooting and initial investigation.
• Classify and prioritize incidents according to defined procedures.
• Escalate unresolved issues to L2/L3 support teams.
• Follow incident management and escalation procedures.
• Monitor system availability and performance.
• Maintain accurate incident and monitoring records.
• Prepare basic operational and incident reports.
• Support 24/7 NOC operations when required.

Requirements

• Diploma or Bachelor's degree in IT, Computer Science, Networking, or a related field.
• 1–3 years of experience in NOC, network monitoring, technical support, or infrastructure operations.
• Basic knowledge of networking, servers, and IT infrastructure.
• Experience with monitoring tools and ticketing systems.
• Good troubleshooting and communication skills.
• ITIL Foundation or CompTIA Network+ is preferred.
• Monitoring-platform training or certification is an advantage.