Site Reliability Engineer

About the Role

TestCrew is seeking a Junior Site Reliability Engineers to join an upcoming client engagement in Al Ahsa. The successful candidates will be responsible for ensuring the availability, stability, and performance of critical systems through proactive monitoring, automation, and disciplined incident response. This is a hands-on operational role working closely with development, operations, and security teams in a fast-paced enterprise environment.

Key Responsibilities

• Operate and manage comprehensive monitoring and observability systems to ensure high availability, system stability, and rapid incident detection and response.
• Continuously monitor system performance, analyze anomalies, and troubleshoot issues to maintain smooth and efficient operations.
• Design and implement monitoring strategies; analyze operational data and metrics to proactively identify and remediate performance risks before they impact service.
• Automate operations and maintenance processes to improve efficiency, reduce manual effort, and minimize operational errors.
• Optimize system performance while ensuring compliance with defined performance standards, SLAs, and operational requirements.
• Support business continuity and risk management practices, enabling rapid incident response and minimizing downtime during disruptions.
• Manage deployment pipelines and release processes, applying DevOps best practices (CI/CD, infrastructure as code, configuration management) to ensure efficient, reliable, and seamless releases.
• Apply cybersecurity best practices and system protection measures to safeguard data and services in day-to-day operations.
• Collaborate with cross-functional teams — development, operations, and security — to achieve operational objectives and ensure smooth system integration.
• Maintain clear operational documentation, runbooks, and incident reports; participate in post-incident reviews and continuous improvement initiatives.

Required Qualifications

• 2–5 years of hands-on experience in an SRE, DevOps, or systems/production operations role.
• Proven experience managing and operating enterprise monitoring platforms (e.g., Grafana/Prometheus, Datadog, Instana, Zabbix, or equivalent).
• Strong troubleshooting and root-cause analysis skills across infrastructure, application, and network layers.
• Practical experience with automation and scripting (e.g., Python, Bash, PowerShell) and automation tooling (e.g., Ansible, Terraform).
• Working knowledge of CI/CD pipelines and release management tooling (e.g., Jenkins, GitLab CI, Azure DevOps).
• Solid understanding of business continuity, disaster recovery, and operational risk management principles.
• Knowledge of cybersecurity fundamentals and secure operations practices (access control, hardening, patch management).
• Familiarity with ITSM processes (incident, problem, and change management) and tools such as ServiceNow or Jira Service Management is a strong plus.
• Fluency in both Arabic and English, with strong written and verbal communication skills for coordinating with technical and administrative stakeholders.

Personal Attributes

• Strong ownership mindset with a proactive, prevention-first approach to reliability.
• Ability to remain calm and methodical under incident pressure.
• Willingness to work onsite in Al Ahsa and participate in on-call/shift coverage as required by the engagement.