EricssonGrow with us About EMEA Networks: Europe, Middle East, and Africa (EMEA) Market Area is a vibrant hub of innovation, technology, and collaboration. At its core, our Networks organization plays a pivotal role in driving thought leadership and delivering exceptional value in a fast-changing environment, where business realities vary across diverse markets and countries. With almost 4,000 skilled professionals and a strong commitment to a diverse and inclusive culture, EMEA Networks is dedicated to shaping the region’s digital future through operational excellence, deep customer focus, and profitable growth.
About this Opportunity: We are seeking a highly skilled Support Solution Architect to lead technical ownership of Telco Core and Cloud solutions for strategic operator accounts. This role combines deep architectural expertise with operational leadership to ensure service stability, rapid issue resolution, and continuous solution improvement. The successful candidate will act as the primary technical authority for complex incidents, architectural escalations, and service optimization initiatives, ensuring SLA adherence and delivering long-term value to the operator.
What you will do: Act as the main technical interface for the operator across Core (Communication Services and User Data Management) and Cloud domains.
Lead and drive resolution of critical and complex network issues, driving structured root cause analysis and permanent corrective actions.
Provide architectural governance for incident, problem, and change management activities.
Ensure high availability, resiliency, and performance optimization of deployed solutions.
Support security reviews, major deployments, and emergency restorations.
Deliver technical workshops and advisory support to articulate solution value and improvement opportunities.
Drive EMEA wide customer support improvement initiatives.
Engage and technical support in critical cases, escalations and incidents across all EMEA customers when needed.
Participate in 24x7 escalation support rotation.
Join our Team The skills you bring: Education: bachelor’s or master’s degree in engineering
Min years of experience: 8+ Years of experience
Strong expertise in Telco Core (CS Core preferred) and Cloud-based telecom architectures.
Proven experience managing complex incidents in mission-critical operator networks.
Excellent stakeholder management and executive communication skills.
Ability to operate effectively in high-pressure, service-critical environments.
Deep understanding of IMS/VoLTE and User Data Management architecture
Hands on experience of Communication Services of:
IMS Domain: CSCF, MTAS, SBG/BGF
UDM domain 4G/5G Subscriber Data Management (CUDB, CCDM, CCSM), Front Ends including HSS, HLR, EIR-FE
Mobile Switching: MSC-S, M-MGW, STP/IP-STP
Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
Mobile Call flows and Protocols understanding.
MAP, SCCP, SIP, Diameter and LDAP protocols troubleshooting
MOP preparation with impact analysis and execution.
Understanding of Cloud/Virtualization concepts and VNF/CNF Management
Delivering results & meeting customer expectations
Team Collaboration.
Presentation & communication skills
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems.
You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh Req ID: 781309
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