Technical Support Engineer

strong Location strong Riyadh KSA strong b Employment Type b strong Full-time The Technical Support Engineer will provide expert technical assistance to clients troubleshooting and resolving issues related to product services The ideal candidate will have strong technical skills problem-solving abilities and the ability to communicate complex information to clients clearly This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity Provide advanced troubleshooting and support to customers for product services Resolve technical issues via phone email and remote access tools Act as the primary point of contact for technical inquiries ensuring clients receive timely and effective solutions Accurately log customer issues and resolutions Assist with product setup installation and configuration for customers Guide clients on system usage features and best practices Work closely with engineering and product teams to resolve complex issues and relay product feedback Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime br 3 years of experience in technical support Proficiency in troubleshooting hardware software issues operating systems network configurations and device setups Experience with databases MySQL SQL Server MongoDB and cloud services AWS Azure Google Cloud Knowledge of networking protocols TCP IP DNS HTTP VPN and remote troubleshooting tools TeamViewer Remote Desktop Strong communication skills and ability to explain technical concepts to non-technical clients Experience with CRM software e g Salesforce Bachelor s degree in Computer Science Information Technology or a related field The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to [product/services]. The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.br>