IT Manager at Al-Awael Private Schools Co. (2021-08 – Present)
- Managing and providing technical support for the school's LMS system
- Administering and overseeing the email hosting platform and the school's website
- Providing full technical support to all departments and staff
- Technical supervision of security systems across all school buildings (cameras & recording devices) and their maintenance
- Monitoring school servers (main server and accounting server)
- Maintaining all desktop computers, laptops, systems, and software belonging to the school
- Managing, monitoring, and maintaining the school's network, access points, and cabling
- Administering and overseeing the PBX system and all extensions
- Administering and overseeing fingerprint attendance systems across all school buildings
- Managing computer labs (secondary, intermediate, and primary levels)
- Inspecting printers across all departments and preparing maintenance reports (external or in-house repair)
- Managing and maintaining projectors (smart and legacy) across all buildings, and managing smart projectors and interactive screens via the BenQ platform
- Monitoring and managing the VPN interconnection system between school buildings
- Providing technical assistance for school events and programs
- Installing, configuring, and maintaining software systems and hardware
- Assisting in the development and enhancement of IT systems
- Assessing potential risks and technical challenges, and preparing appropriate mitigation plans
- Conducting IT-related training for new employees, users, and technical teams as needed
- Analyzing system problems and providing solutions
- Recommending improvements to ensure system reliability and scalability
- General administration including asset databases, procurement, licensing, resource allocation, and department budgets
IT Engineer at Arsast Trading & Contracting Co. (2016-08 – 2021-08)
- Designing and maintaining routers and firewalls to ensure network security
- Email Hosting Project: Setting up the official corporate email platform and managing software licenses
- Analyzing network performance and providing technical solutions to improve operational efficiency and reduce costs
- Providing advanced technical support and resolving complex system issues for users and technical teams
IT Assistant at Financial & Banking Systems Co. (FBS) (2013-01 – 2016-01)
- Providing on-site technical support and managing user accounts via Active Directory and Exchange
- Monitoring network performance and ensuring stability of software systems and technical equipment
Network Engineer & Technical Support at Ibn Sina University (2012-01 – 2013-01)
- Coordinating and determining institutional network requirements in collaboration with stakeholders to define scope and objectives
- Overseeing analysis of company and vendor requirements, and evaluating network configuration feasibility with available resources
- Developing and implementing a resilient backup network and recovery plan to maintain reliable network operations
Network Systems Intern at Dam Implementation Unit (2011-01 – 2012-01)
- Training in various network maintenance tasks
