خالد معوض

Information Technology graduate specializing in Cybersecurity with practical experience in technical support, network administration, and security system monitoring through academic training and professional experience. Knowledgeable in security event analysis, network troubleshooting, system administration, and implementation of information security controls. Contributed to handling technical support tickets, monitoring technical infrastructure, and improving security procedures to support business continuity and protect digital assets, with a career focus on applying technical and analytical skills in cybersecurity and information technology.

Cashier at Alshaya International Trading Company (2025-07 – Present)

• Managing cash, card, and digital payment transactions while maintaining 100% daily reconciliation accuracy.
• Monitoring orders across multiple delivery platforms and ensuring smooth operational workflow.
• Handling payment and transaction issues to improve customer experience.
• Coordinating with team members to support operations during peak business hours.
• Contributing to high operational efficiency and receiving the Team Support Superstar Award.

Student (Co-op Training) at Deanship of Information Technology, Majmaah University (2026-04 – 2026-06)

• Participated in handling and resolving more than 120 technical support tickets related to hardware, software, and user issues.
• Contributed to achieving an approximately 95% first-contact resolution rate for technical requests.
• Assisted in network deployment and connectivity troubleshooting for more than 200 devices across computer labs.
• Participated in monitoring system logs, security alerts, and security events.
• Contributed to identifying and escalating more than 15 security events and applying cybersecurity controls, helping reduce recurring security incidents by approximately 25%.

Collection Officer at Salam Collection Company (2023 – 2023)

• Managed collection operations and followed up on overdue accounts on a daily basis.
• Negotiated suitable repayment plans with customers and achieved an approximately 70% agreement rate.
• Updated customer data and account records with a high level of accuracy.
• Reviewed delinquent accounts and prioritized follow-up and collection actions.
• Contributed to improving collection efficiency and reducing unresolved follow-ups by approximately 20%.

Sales Representative at Innova Pharmacies (2021 – 2022)

• Processed daily customer orders and handled sales transactions with accuracy and efficiency.
• Managed payment collection and reconciled financial records.
• Coordinated with sales and operations teams to improve order flow.
• Provided product and service information and responded to customer inquiries.
• Contributed to increasing repeat customer transactions and reducing order processing delays.

Bachelor's Degree in Information Technology - Cybersecurity – Majmaah University (2026)