عبدالله القحطاني

Maintenance Supervisor with hands-on experience in managing and coordinating teams of 20-30 technicians across multiple regions in Saudi Arabia. Responsible for updating and tracking customer requests, responding to inquiries via phone and WhatsApp and overseeing product maintenance for both customers and warehouse operations. Proficient in utilising electronic systems(Microsoft Dynamics, CRM, Excel, Dispatch) to schedule appointments, assigned drivers, and resolve customer cases efficiently.

Additionally experienced in handling supplier and spare parts requests, while conducting daily virtual meetings with coordinators to ensure smooth workflow and high customer satisfaction.

Maintenance Supervisor at Hamad Mohammed Al Rugaib & Sons Co. (2019-11 – 2025-10)

Supervise and coordinate a team of 20-30 technicians across multiple regions in Saudi Arabia. Manage customer requests, update cases, and respond to inquiries via phone, WhatsApp, and CRM systems. Oversee maintenance operations for customer products and warehouse items.

• Supervise and coordinate a team of 20–30 technicians across multiple regions in Saudi Arabia
• Manage customer requests, update cases, and respond to inquiries via phone, WhatsApp, and CRM systems
• Oversee maintenance operations for customer products and warehouse items
• Utilize Microsoft Dynamics, Excel, CRM, and Dispatch systems to schedule appointments, assign drivers, and monitor progress
• Coordinate with suppliers and follow up on spare parts requests to ensure operational continuity
• Conduct daily virtual meetings with coordinators nationwide to streamline workflows and improve customer satisfaction

Bachelor in Management Information System (MIS) – King Khalid University (2019)