I’m an organized and practical professional with experience in maintenance coordination and customer communication. I handle high volumes of requests efficiently and provide quick, effective solutions. I also have a sales background that helps balance customer satisfaction with business goals, and I’m always eager to grow and develop my skills.
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Maintenance Supervisor with hands-on experience in managing and coordinating teams of 20-30 technicians across multiple regions in Saudi Arabia. Responsible for updating and tracking customer requests, responding to inquiries via phone and WhatsApp and overseeing product maintenance for both customers and warehouse operations. Proficient in utilising electronic systems(Microsoft Dynamics, CRM, Excel, Dispatch) to schedule appointments, assigned drivers, and resolve customer cases efficiently.
Additionally experienced in handling supplier and spare parts requests, while conducting daily virtual meetings with coordinators to ensure smooth workflow and high customer satisfaction.
Maintenance Supervisor at Hamad Mohammed Al Rugaib & Sons Co. (2019-11 – 2025-10)
Supervise and coordinate a team of 20-30 technicians across multiple regions in Saudi Arabia. Manage customer requests, update cases, and respond to inquiries via phone, WhatsApp, and CRM systems. Oversee maintenance operations for customer products and warehouse items.
Bachelor in Management Information System (MIS) – King Khalid University (2019)
