نايف

Customer Service and Administrative professional with 3+ years of experience in customer relations, team supervision, HR support, problem solving, and operational excellence. Experienced in serving high customer volumes, handling POS transactions, resolving complaints, and supporting administrative and HR processes.

Customer Service Representative at Rawafed Cinema Operations Company (2024-11 – Present)

• Served 150–250 customers daily while maintaining high customer satisfaction.
• Managed ticketing, reservations, inquiries, and POS transactions.
• Resolved customer complaints efficiently.
• Supported cinema operations during peak periods and holidays.

Customer Service Team Lead / Supervisor (2022-11 – 2023-07)

• Supervised daily customer service operations and team performance.
• Trained and supported new employees.
• Managed escalated customer concerns.
• Improved service quality and customer experience.

HR Clerk at Shibl Alshamal Transportation Establishment (2022-09 – 2022-12)

• Maintained employee records and documentation.
• Assisted payroll and attendance tracking.
• Supported GOSI and administrative procedures.
• Assisted onboarding and recruitment documentation.

High School Diploma