Customer Relations Specialist at Saudi Airlines (2026-01 – Present)
- Managed customer communications and provided professional support while ensuring high service quality and customer satisfaction.
- Coordinated booking modifications, refunds, and travel-related requests while maintaining compliance with company procedures.
- Resolved customer concerns and followed up on service issues in a fast-paced operational environment.
Administrative & Reception Manager at Nesma Holding (2023-01 – 2023-04)
- Supervised daily front office operations and coordinated workflow between departments to ensure service efficiency.
- Managed employee schedules, attendance tracking, and administrative reporting.
- Handled guest relations and resolved complaints professionally to maintain high satisfaction levels.
Call Center & Patient Relations Manager at Al Manar United Company (2021 – 2022)
- Led and supervised customer service and reception teams to improve operational performance and service quality.
- Managed customer complaints, follow-ups, and communication processes while enhancing client satisfaction.
- Coordinated appointments, reporting, and internal administrative processes across departments.
Administrative Supervisor at Al Manar United Company (2021 – 2021)
- Supervised operational activities and ensured smooth workflow during assigned shifts.
- Coordinated recruitment interviews, onboarding processes, and employee attendance tracking.
- Prepared operational reports and followed up on maintenance and administrative requirements.
Customer Relations Coordinator at Hemm Furnished Apartments & Hotels (2018 – 2021)
- Managed customer interactions, reservations, and daily reception operations in a professional manner.
- Coordinated with internal departments to ensure service readiness and smooth operational flow.
- Resolved customer issues effectively while maintaining positive client relationships.
