عبدالوهاب الجهني

Customer Service and Hospitality professional with over 5 years of experience in customer relations, front office operations, airline services, and team supervision. Skilled in complaint resolution, reservation systems, and delivering high-quality customer experiences across hospitality, healthcare, and aviation sectors.

Customer Relations Specialist at Saudi Airlines (2026-01 – Present)

• Managed customer communications and provided professional support while ensuring high service quality and customer satisfaction.
• Coordinated booking modifications, refunds, and travel-related requests while maintaining compliance with company procedures.
• Resolved customer concerns and followed up on service issues in a fast-paced operational environment.

Administrative & Reception Manager at Nesma Holding (2023-01 – 2023-04)

• Supervised daily front office operations and coordinated workflow between departments to ensure service efficiency.
• Managed employee schedules, attendance tracking, and administrative reporting.
• Handled guest relations and resolved complaints professionally to maintain high satisfaction levels.

Call Center & Patient Relations Manager at Al Manar United Company (2021 – 2022)

• Led and supervised customer service and reception teams to improve operational performance and service quality.
• Managed customer complaints, follow-ups, and communication processes while enhancing client satisfaction.
• Coordinated appointments, reporting, and internal administrative processes across departments.

Administrative Supervisor at Al Manar United Company (2021 – 2021)

• Supervised operational activities and ensured smooth workflow during assigned shifts.
• Coordinated recruitment interviews, onboarding processes, and employee attendance tracking.
• Prepared operational reports and followed up on maintenance and administrative requirements.

Customer Relations Coordinator at Hemm Furnished Apartments & Hotels (2018 – 2021)

• Managed customer interactions, reservations, and daily reception operations in a professional manner.
• Coordinated with internal departments to ensure service readiness and smooth operational flow.
• Resolved customer issues effectively while maintaining positive client relationships.

Bachelor of Arts in Psychology – University of Jeddah (2021)