ERP Specialist at Qassim Cement Company (2024-12 – Present)
- Participate in SAP system integration between Hail Cement and Qassim Cement to ensure data exchange and operational alignment.
- Map business processes and identify gaps.
- Provided daily ERP system support to end users and issue resolution.
- Supported data migration processes, including data validation and cleansing, to maintain data accuracy and integrity.
- Managed user roles, authorizations, and access controls in accordance with organizational policies.
- Create user manuals and training documentation.
- End to end business process testing.
System Analyst at Hail Cement Company (2013-03 – 2021-10)
- Business Analyst of SAP system ensuring optimal system performance.
- Identified and documented business processes to meet organizational needs
- Collaborate with stockholder and elicitation the requirements and translate them into system.
- Manage business requirement document (BRD)
- Enhance system based on business owner requirement in frame work of best practice
- Align business requirements for effective solutions and business process mapping.
- Assist in managing end-to-end lifecycle of systems.
- Leading User Acceptance Testing (UAT) and conducted system testing to ensure compliance with business requirements.
- Conduct system testing and validation, ensuring compliance with business requirements.
- Delivered training sessions, user support, and developed detailed user documentation and training materials.
- Develop user documentation and training materials for end-user.
- Business process improvement and process automation.
- Ensure compliance with company policies and regulatory requirements
Business Consultant at Hail Cement Company (2021-10 – 2024-12)
System Support at STC (2012-02 – 2012-08)
- Collaborated with IT teams to troubleshoot and resolve system issues.
