حنين العلوي

Motivated and detail-oriented Business Administration graduate with strong experience in airport operations, passenger services, and administrative support. Skilled in managing daily operational activities, ensuring compliance with safety procedures, and delivering high-quality service during high-pressure periods such as Hajj and Umrah seasons. Demonstrated ability to enhance workflow efficiency, handle data with accuracy, and coordinate with multiple internal and external stakeholders.

Known for professionalism, fast learning, and a strong commitment to operational excellence.

Hajj & Umrah Operations Specialist (Hall Supervisor) - Taibah Airports Operation Company - Saudi Arabia

(2025-01)

Tamheer Program

• Supervised daily operations inside the passenger hall to ensure smooth workflow.
• Organized and directed passenger movement during peak periods and crowded times.
• Ensured full compliance with safety and operational procedures.
• Coordinated with operational departments to resolve on-site issues promptly.
• Provided support and guidance to pilgrims and travelers to enhance their experience.
• Prepared operational reports and recommended improvements for service quality.
• Contributed to service enhancement during Hajj and Umrah seasons through improved processes.
• Maintained high readiness and efficiency during high-pressure and peak-load periods.

Administrative Assistant – Lost & Found Office - Taibah Airports Operation Company - Saudi Arabia

(2024-01 - 2024-12)

Co-op Training

• Managed the Lost & Found office and supported daily administrative operations.
• Assisted in improving internal processes and workflow efficiency.
• Entered and verified data with accuracy and attention to detail.
• Handled high-pressure situations while maintaining productivity and quality.
• Increased efficiency by completing tasks with speed and precision.
• Managed the Civil Aviation Complaints System and forwarded cases to the appropriate entities.
• Organized inventory and maintained proper documentation in the warehouse.
• Assisted in preparing evaluation reports for Lost & Found office performance.

Bachelor of Business Administration - Management - Taibah University (2022-01 - 2025-12)

Diploma in Administrative and Financial Sciences - Computerized Accounting - Taibah University (2018-01 - 2020-12)