Head Barista at Al-Wefaq Company Qaffi (2020-01 – 2022-12)
- Executed 300+ precision specialty coffee beverages daily, maintaining perfect extraction consistency and optimal temperature parameters in high-volume environment.
- Developed 4 proprietary signature drink recipes that accelerated seasonal sales by 15% and differentiated brand positioning in crowded coffee market.
- Performed daily espresso machine and grinder calibration using precision tools, eliminating equipment downtime and ensuring extraction consistency across every shot.
- Led 5-person shift team, implementing workflow improvements that accelerated customer service by 20% and established efficiency benchmarks.
- Achieved 4.8/5 customer satisfaction rating through personalized service delivery and unwavering quality standards, driving repeat business and brand loyalty.
Coffee Quality Manager at Al-Wefaq Qaffi Company/ Yuraq Roastery (2022-01 – 2025-12)
- Designed and implemented enterprise-wide quality systems across production pipeline, elevating product consistency by 25% and overall quality scores by 20% within 12 months.
- Trained and certified 15+ baristas on precision extraction and milk steaming, reducing coffee and milk waste by 15% (12K annual savings) through standardized SOPs.
- Orchestrated professional cupping program evaluating 30+ coffee lots monthly, establishing quality benchmarks that strengthened bean selection accuracy and premium product positioning.
- Optimized supplier management for 500+ kg monthly inventory, negotiating with 5+ key vendors and implementing vendor scorecards that maintained quality consistency and reduced procurement costs.
- Elevated customer satisfaction to 4.8/5 stars through performance monitoring and quality-driven decision making, establishing operational benchmarks that sustained excellence.
Coffee Roaster at Yuraq Roastery / Today Specialty Roastery (2025-01 – 2026-12)
- Produced 200+ kg specialty coffee weekly using Artisan Roaster Software with 98% batch consistency rate, delivering premium-grade beans that exceeded flavor specifications.
- Executed quality control on 100% of roast batches using ColorTrack, Agtron, and Rate of Rise analysis, identifying and correcting roast variables that optimized flavor development.
- Engineered roast profile refinements through bi-weekly cupping analysis, increasing average bean flavor scores by 2 points and elevating batch-to-batch flavor consistency.
- Minimized roast defects to under 2% by mastering chemical roasting phases, reducing waste losses and maximizing yield per production batch.
- Maintained detailed roast logs for 50+ monthly batches with RoR tracking and temperature analysis, creating production database that enabled continuous process refinement.
