Shahad Almnuif

Secretarial and Office Administration graduate with a solid academic and training background in office management, administrative support, and business correspondence. Knowledgeable in executive secretary duties, public relations, and the MS Office Suite through specialized courses. Capable of handling daily office tasks, organizing schedules, and managing documents efficiently. Seeking to apply this administrative knowledge and contribute effectively to the team

Customer Service Representative at Private Sector (2021-01 – Present)

• Provide front-line customer support, handling inquiries, complaints, and service requests professionally and efficiently.
• Maintain accurate customer records and update databases to ensure smooth information flow.
• Coordinate between departments to resolve client issues promptly, improving customer satisfaction.
• Prepare and deliver reports to management regarding service performance and customer feedback.

Diploma - Secretarial and Office Administration - Princess Nourah Bint Abdulrahman University (2022)