Shahad Al-MUNEEF

Detail-oriented professional with 5+ years of experience combining customer service, administrative support, and office documentation within a recruitment and staffing environment. Skilled in maintaining records, data entry, correspondence, and status reporting, with a strong foundation in office administration and secretarial practices. Proven ability to manage documentation accuracy, meet compliance standards, and support smooth daily operations.

Seeking to apply organizational and administrative support skills in an Administrative Assistant or Secretary role.

Customer Service Representative - Recruitment & Staffing Agency - Riyadh, Saudi Arabia

(2021-01)

• Handle 15–20 customer applications and recruitment inquiries daily, providing front-line customer service and support.
• Maintain and update customer records, visa documentation, and worker profiles, ensuring 100% compliance with company and regulatory standards.
• Perform data entry and document filing (digital and physical) to keep case files accurate and up to date.
• Coordinate with clients and external agencies to follow up on application status, sustaining a 95% on-time resolution rate.
• Prepare and submit weekly status reports to management, tracking progress across 50+ active files per month.
• Handle day-to-day correspondence and administrative documentation to support smooth office operations.

Diploma - Secretarial and Office Administration - Princess Nourah Bint Abdulrahman University (2022-01)