A. Hussein

Results-driven IT Specialist, Mobile Developer, and Project Manager with 3+ years of experience in enterprise IT infrastructure, mobile application development, CRM systems, and cross-functional team leadership. Demonstrated ability to deliver measurable business impact — including reducing project costs by over 66% through strategic team restructuring and resource decisions. Proven track record of delivering production-grade applications, managing DevOps pipelines, and customizing e-commerce and CRM platforms.

Adept at bridging technical execution with project coordination to ensure on-time, high-quality outcomes.

IT Specialist & Project Manager at Insite Gates (2025-04 – Present)

• Delivered help desk support, system troubleshooting, and end-user technical assistance across the organization.
• Installed, configured, and administered VMware virtual server environments and Active Directory Services for enterprise deployments.
• Configured VoIP systems, POS printers, and Wi-Fi access points (Grandstream, TP-Link) for office and client sites.
• Designed, installed, and maintained IP-based CCTV surveillance systems including camera networks, motion detection, user access controls, and firmware management.
• Managed and deployed POS environments across multiple retail and hospitality client locations, including training sessions for staff and management.
• Built an internal QR Code Generator & File Organizer application using Flutter.
• Served as the company's DevOps engineer; responsible for publishing and maintaining all production projects.
• Containerized applications and managed services using Docker and Docker Compose.
• Provisioned and administered Linux VPS servers via SSH for production environments.
• Designed and maintained CI/CD pipelines using GitHub Actions to automate build and deployment workflows.
• Led a cross-functional team of 7 members as Project Manager for a full-cycle book tickets platform, overseeing end-to-end planning, execution, and delivery.
• Reduced overall project costs by more than 66% through strategic decision-making and proactive resource optimization.
• Made the critical strategic decision to rebuild and relocate the development team from India to Egypt — dramatically improving communication efficiency, reducing knowledge-transfer overhead, and accelerating delivery cycles.
• Planned and managed Agile sprints, distributed tasks, and tracked delivery milestones across development and design teams.
• Coordinated stakeholder reporting, team communication, and administrative workflows to ensure on-time delivery.
• Built and customized production-ready e-commerce platforms including storefronts, product catalogs, payment integrations, and admin workflows.
• Tailored Medusa modules and plugins to match client-specific business requirements.
• Installed, configured, upgraded, and customized Odoo modules for enterprise CRM operations; developed custom modules and maintained server environments.
• Utilized Perfex CRM for client management, project tracking, invoicing, and internal task coordination.
• Leveraged AI tools (OpenAI GPT, Anthropic Claude) to accelerate software development, debugging, code generation, and technical documentation.
• Applied prompt engineering techniques and integrated AI APIs into business applications and internal automation workflows.
• Assembled, calibrated, and maintained 3D printing systems; designed and modified 3D models for prototyping, custom manufacturing, and product development.
• Managed end-to-end 3D printing workflows from design through production, diagnosing mechanical, electrical, and software issues as needed.
• Drafted official correspondence, business letters, and recruitment advertisements for IT roles.
• Conducted IT interviews and supported HR in recruitment processes.
• Advanced proficiency in Microsoft Excel and Word for data management, reporting, and documentation.

Flutter Developer at Insite Gates (2024-04 – 2025-04)

• Developed and published 4 production-grade Flutter applications connected to a unified backend system: an Events Ticketing App, an Event Management App, a Service Provider App, and a Digital Identity App.
• Integrated MyFatoorah payment gateway for secure in-app transactions across ticketing and service provider applications.
• Implemented Google Maps integration for location-based features including venue discovery, navigation, and service provider geolocation.
• Configured and managed push notification systems via Firebase Cloud Messaging (FCM) and Apple Notification Console (APNs) for both Android and iOS platforms.
• Collaborated as part of a development team, contributing to architecture decisions, feature implementation, and cross-platform delivery.
• Successfully published all 4 applications to the Google Play Store and Apple App Store.

Sales & Call Center Representative at Vodafone Egypt (2023-06 – 2023-08)

• Handled inbound and outbound calls professionally, explaining Vodafone products and services clearly to customers.
• Applied persuasion and negotiation techniques to close sales deals and achieve monthly KPIs and sales targets.
• Executed upselling and cross-selling strategies to maximize customer value and revenue per call.
• Managed customer complaints with patience and professionalism, ensuring high satisfaction and loyalty.
• Built strong rapport with customers through active listening, empathy, and effective communication.
• Utilized CRM software for data entry, customer documentation, ticketing, and sales reporting.
• Maintained performance under pressure while multitasking across multiple systems during live calls.
• Collaborated within a team environment to meet collective targets and support overall call center performance.

Bachelor of Computer Science in Information Technology – Nahda University (2020-10 – 2024-07)