Abdalla Elagamy

IT Onsite Support Engineer with 6+ years of hands-on experience delivering end-user support, desktop lifecycle management, and IT infrastructure services across multi-site environments. Skilled in troubleshooting hardware, software, and network issues, ensuring SLA compliance, and maintaining high system availability. Strong experience in EUC environments, device deployment, user support, and working closely with business users and stakeholders in fast-paced operational settings.

IT Operations Engineer / IT Infrastructure Engineer at Hashim Ismail for Contracting (2020-02 – Present)

Support business users and ensure minimal downtime to operations.

• Provide onsite L1 & L2 support for users across multiple locations and project sites.
• Install, configure, and deploy desktops, laptops, and IT equipment for end users.
• Manage full lifecycle of devices including setup, maintenance, upgrade, and replacement.
• Troubleshoot hardware, software, and network issues ensuring quick resolution within SLA.
• Support Windows 10 / 11 environments including installations, updates, and migrations.
• Maintain and support printers, scanners, mobile devices, and other peripherals.
• Assist in network troubleshooting (LAN / Wi-Fi / VPN connectivity issues).
• Handle user onboarding, workstation setup, and Active Directory account management.
• Provide support for meeting rooms, video conferencing, and office IT infrastructure.
• Maintain accurate IT asset inventory and documentation.
• Coordinate with vendors and third-party support for issue resolution.

IT Support / Systems Engineer at STCE IT Solutions (2019-01 – 2020-01)

• Delivered onsite and remote technical support for users and management.
• Diagnosed and resolved hardware, software, and network-related issues.
• Assisted in system deployment, upgrades, and maintenance activities.
• Supported IT operations in high-demand environments.

Bachelor Degree in Management Information Systems (MIS)