Abdallah Ez

Dynamic Store Manager with 7+ years of expertise in fast-paced Quick Service Restaurant environments. Demonstrated success in managing cross-functional teams, driving (QSR) operational efficiency, and enhancing customer satisfaction. Strong background in workforce planning, staff training, cost control, and maintaining high standards of quality and service. Experienced in leading multi-shift restaurant operations toward consistently achieving profitability targets

Store Manager at McDonald's RICC (2024-10 – Present)

• Operational Excellence: Oversees daily shift and store operations to ensure strict adherence to McDonald's QSC&V (Quality, Service, Cleanliness, and Value) standards and food safety protocols
• Financial Management: Controls restaurant P&L, managing labor costs, inventory, waste and sales targets to drive store profitability
• Team Leadership & Development: Recruits, trains, and coaches restaurant crew and shift managers, maintaining high morale and workforce retention

First Assistant Manager at McDonald's RICC (2022-01 – 2024-12)

• Ordering & Stock Control: Monitors inventory levels and prepares weekly purchase orders from the central warehouse to prevent stockouts or overstocking
• Waste Control: Reduces raw and completed food waste while analyzing root causes for any variances or spikes overstocking

Second Assistant Manager at McDonald's RICC (2021-01 – 2022-12)

• Shift & Operational Leadership: Leads daily floor shifts, enforcing strict adherence to QSC&V (Quality, Service, Cleanliness, and Value) standards, food safety protocols, and daily safety checklists

Customer Experience Leader at McDonald's RICC (2019-10 – 2021-12)

Responsible for greeting customers, addressing their needs, and resolving store-related issues to ensure guest satisfaction. Manage and mentor shift leaders and crew to achieve KPI and maintain guest satisfaction.

Store Keeper at Pepsi Company (2015-01 – 2017-12)

Managed warehouse operations, monitored product expiry, and ensured accurate documentation of stock movement

Sales Representative at Chipsy Company (2014-01 – 2015-12)

Increased product visibility and achieved sales targets through strong customer relationships and territory management to drive store profitability

Department of Arabic Language – Faculty of Arts (2011-01 – 2015-12)