Abdaullah Alhadyan

Performance and Business Analytics professional with 10+ years of experience in branch transformation, performance management, KPI governance, executive reporting, operational analytics, workforce productivity, incentive reporting, customer behavior analysis, and financial performance tracking. Experienced in converting large operational datasets into clear dashboards, scorecards, trend analysis, variance insights, and decision-support reports for management. Strong hands-on experience in Power BI, Power Query, DAX, Excel, Power Pivot, PowerPoint executive packs, data validation, reporting automation, standardized templates, row-level visibility concepts, and reporting quality improvement.

Known for combining business understanding with analytical capability to explain performance gaps, risks, opportunities, and practical actions.

Branch Transformation Senior Specialist at Enjaz Payments, Bank Albilad (2015-03 – Present)

• Develop and maintain executive dashboards, management reports, and performance scorecards using Power BI, Excel, Power Pivot, and PowerPoint.
• Analyze branch network performance across transactions, service channels, customer activity, employee productivity, target achievement, and financial indicators.
• Build Power BI data models using fact and dimension structures to support scalable reporting, drill-down analysis, trend monitoring, and executive summaries.
• Create DAX measures for monthly achievement, year-to-date tracking, growth rates, variance analysis, productivity, retention, and target attainment.
• Use Power Query to clean, validate, merge, append, and transform large operational datasets from Excel, CSV, folder-based, and on-premise sources.
• Analyze customer behavior, including new customers, retained customers, inactive customers, returning customers, repeated visits, and continuity trends.
• Support financial performance analysis through transaction volume, fees, FX impact, revenue indicators, profitability drivers, and branch performance gaps.
• Apply reporting visibility concepts and row-level security logic to support controlled access by employee, branch, region, area manager, and management level.
• Present insights to stakeholders through monthly performance reviews, trend analysis, executive summaries, and action-focused recommendations.
• Improve reporting quality through automation, structured calculations, data validation, optimized query logic, and dashboard usability enhancements.

Performance Specialist at Enjaz Payments, Bank Albilad (2015-03)

• Prepared monthly and annual performance scorecards for branches and employees, including achievement tracking, incentive calculations, and KPI governance.
• Monitored daily, monthly, quarterly, and yearly performance indicators across operations, targets, products, channels, employees, and branch network results.
• Built Excel and Power BI reports to track operational activity, target achievement, productivity, growth, and performance trends.
• Created performance measures and analysis views for monthly comparison, YTD tracking, variance analysis, branch ranking, and employee productivity.
• Validated performance data before publishing results to stakeholders, ensuring accurate calculations, consistent definitions, and reliable management reporting.
• Supported incentive governance by validating achievement results, applying approved business rules, and preparing performance outputs for employee communication.
• Identified underperforming branches, service channels, products, countries, nationalities, and customer segments requiring focused business action.
• Developed standardized reporting templates, KPI definitions, validation rules, and performance packs to improve reporting consistency and accuracy.

Regional Support Specialist at Enjaz Payments, Bank Albilad (2015-03)

• Supported regional and branch teams with daily operational follow-up, performance monitoring, reporting requirements, and issue coordination.
• Collected, organized, and validated branch-level operational data to support management reporting and regional performance reviews.
• Prepared operational summaries covering branch activity, service performance, business requirements, and follow-up actions.
• Coordinated with branches and internal stakeholders to resolve operational requirements, clarify performance results, and support business initiatives.
• Monitored branch compliance with reporting deadlines, performance updates, operational instructions, and service-level expectations.
• Supported branch-level improvement initiatives by following up on action plans, operational gaps, customer service issues, and business needs.

Customer Service Representative at Smart Link (2014-01 – 2015-02)

• Handled customer inquiries, service requests, and operational follow-up while maintaining service quality and accurate documentation.
• Supported daily reporting, issue tracking, and coordination with internal teams to resolve customer and operational requirements.
• Built strong communication, stakeholder handling, and service delivery skills in a high-volume customer environment.

Sales Representative at Abu Abdullah Audio Center (2008-10 – 2013-01)

• Managed customer sales, product inquiries, and daily branch-level commercial support.
• Supported revenue generation through customer engagement, product explanation, follow-up, and after-sales service.
• Developed early experience in customer handling, sales performance, and operational coordination.

Bachelor's Degree – King Saud University (2014)