Operations & Commercial Manager at Bikar Design & Build (2024-10 – Present)
- Led operational efficiency initiatives across internal administrative workflows, structuring service pipelines to seamlessly support both B2B and B2C operations and enhance service delivery.
- Identified and secured strategic vendor partnerships across key regional segments, optimizing procurement channels to support market expansion.
- Built and sustained high-value stakeholder and supplier relationships, improving contract compliance, service retention, and response rates for critical administrative needs.
- Leveraged Power BI to generate data-driven commercial and operational insights, refining procurement pricing strategies and significantly optimizing operational expenditure (OpEx).
- Collaborated cross-functionally with Finance, Marketing, and Project Management teams to ensure seamless transition of administrative requirements into fully executed, budget-compliant projects.
- Enhanced CRM/ERP (Odoo) workflow visibility, improving the tracking of requests, asset management, and the predictability of annual administrative budgeting.
Business Analysis & Operations Consultant at Sila Group (2024-06 – 2024-09)
- Collaborated with cross-functional teams to define operational requirements and elicit stakeholder needs through structured sessions.
- Oversaw development of business roadmaps to guide sustainable growth and ensure alignment on deliverables.
- Supported Zoho ERP implementation to centralize data sources and improve the speed of decision-making.
Business Analyst at MSA (2023-06 – 2024-06)
- Developed daily business intelligence dashboards for sales, expenses, and purchasing using Excel and Tableau.
- Monitored KPIs and conducted variance analysis, leading to a 50% reduction in reporting time through Cloud ERP integration.
- Delivered a 25% increase in profitability by optimizing sales strategies and data-driven process improvements.
Founder & Operations Manager at Burgerz (2019-01 – 2023-04)
- Conceptualized and launched a multi-unit F&B venture, authoring comprehensive annual business plans and KPI frameworks to scale from a single unit to a high-volume group.
- Directed full P&L operations in collaboration with the Business Accountant, aligning daily workflows with long-term financial targets and audited reports to ensure consistent profitability and sustainable growth.
- Engineered a robust, end-to-end supply chain and inventory management system, establishing strategic vendor partnerships that minimized operational waste and maximized margins.
- Led a team of 7 personnel, including a Front-of-House Supervisor, 5 service staff, and 1 maintenance cleaner.
- Managed 3 personnel within a dedicated meat-processing lab, a Quality specialist and 2 production technicians.
Operations Analyst at Citypharm Pharmaceutical Factory (2017-07 – 2019-01)
- Implemented inventory management systems that reduced warehousing issues by 20%.
- Facilitated workshops to build process models and value stream analysis based on market insights.
- Applied through Sales data analysis, customer purchasing behaviors, and market trends to optimize production, reduce costs, and rectify supply chain inefficiencies.
