Abdullah Albukhawwah

Results-driven sales and customer service professional with 10+ years of experience in spare parts sales and call center operations. Skilled in analyzing customer needs, designing tailored sales packages, and managing relationships to drive revenue and loyalty. Achieved a 20% increase in branch sales through innovative strategies and handled 50+ daily customer inquiries with exceptional service quality.

Proficient in ERP systems (e.g., Oracle, SAP) and seeking to leverage expertise in a dynamic role that bridges sales and technology.

Branch Supervisor - Spare Parts at Almajdouie Motors (2021-01 – Present)

• Drove branch revenue growth by 20% through innovative spare parts sales strategies, utilizing ERP analytics (SAP/Oracle) for performance tracking and strategic planning.
• Managed inventory and responsibilities, leveraging ERP systems to verify the availability of essential spare parts and ensure sales continuity.
• Developed customized spare parts packages based on in-depth customer behavior analysis extracted from system data, resulting in a 15% rise in repeat purchases.
• Supervised the sales team and conducted specialized training on advanced selling techniques and mastering electronic catalog utilization for maximized efficiency.
• Actively monitored and tracked customer spare parts orders, providing real-time updates and proactive notification of estimated arrival dates (ETAs).

Spare Parts Sales Specialist at Universal Motors Agencies (2018-01 – 2021-12)

• Conducted precise analysis of customer spare parts preferences using system-generated reports and proposed customized sales bundles, significantly boosting repeat sales.
• Managed relationships with suppliers to ensure the quality and timely availability of spare parts.
• Proactively monitored fast-moving spare parts inventory levels and communicated stock needs to procurement, ensuring high availability for immediate sales transactions through effective use of the Inventory System.

Call Center Agent at King Fahed Hospital (2010-01 – 2018-12)

• Handled 50+ daily inquiries with high customer satisfaction per company evaluations.

Bachelor of Arts in Education – King Faisal University (2013-01 – 2017-12)