Abdullah Zayed

Computer Engineer with experience in IT support, hardware and software maintenance, and network installation. Skilled in troubleshooting, system deployment, and maintaining IT infrastructure across multiple sites and industries.

MAINTENANCE ENGINEER at El-Ajou Group Trading Company (2013-12 – 2015-04)

• Performed maintenance and troubleshooting of security systems, including CCTV cameras and anti-theft systems, across multiple pharmacy branches.
• Installed customer queue management systems at multiple locations and contributed to the implementation of various technical projects.
• Prepared and equipped computer classrooms and laboratories, including structured cabling, network cabinet installation, and interactive display systems setup.
• Traveled between cities in the Southern Region to supervise projects and support the installation and implementation of technical systems.

COMPUTER ENGINEER at Acacia Digital Information (2015-04 – 2018-01)

• Performed maintenance of computer systems, including hardware replacement and installation of components, as well as operating system installation and configuration (Windows).
• Received customer devices, diagnosed reported faults, and provided clear professional explanations of issues, their root causes, and the recommended repair solutions.

COMPUTER ENGINEER at Dar Al-Halabi Restaurants (2018-01 – 2019-07)

• Performed routine maintenance and troubleshooting of restaurant POS systems to ensure smooth operations.
• Monitored security systems and performed maintenance and troubleshooting of surveillance cameras (CCTV).
• Ensured network coverage and maintained stable internet connectivity throughout the restaurant.

COMPUTER ENGINEER at Hussein Al-Asiri Maintenance (2019-08 – 2023-08)

• Managed daily business operations and ensured smooth workflow.
• Performed hardware and software maintenance of computer systems, including troubleshooting, repair, and system optimization.
• Performed maintenance and repair of mobile phones and tablets, including screen and component replacement, as well as software installation and configuration.
• Coordinated with spare parts suppliers to source maintenance components at optimal cost, contributing to cost reduction and improved profitability.

IT SUPPORT ENGINEER at El-Ajou Group Trading Company (2023-08 – Present)

• Managed IT maintenance operations across all Zain branches in the Eastern Region under a service contract, including replacement of faulty computers and related equipment, maintenance of digital advertising displays, troubleshooting network points, and installation of new network cabinets for newly opened branches, ensuring complete IT setup and readiness of all systems.
• Performed maintenance and troubleshooting of digital advertising display screens at Saudi Aramco facilities.
• Installed SIDCO customer queue management systems across multiple sites, including Saudi Electricity Company and Al Mouwasat Hospital.
• Surveyed sites to prepare maintenance proposals and contracts.

BACHELOR in Computer Engineering – Philadelphia University (2013)